> ## Documentation Index
> Fetch the complete documentation index at: https://docs.advinservers.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancel Services and Stop Charges

> Cancel the right resource, see where refunds go, and find charges that remain.

Stopping a server, removing a saved card and turning off automatic payments don't cancel a service. Use the service's own cancellation control.

## Cancel a server

**1. Save your data**

Copy anything you need somewhere independent of the server. Check the service name and IP too.

**2. Open the Delete page**

Open the virtual server, choose "Delete", then click `Cancel`. Other services have their own cancellation or billing page.

**3. Choose the timing**

Prepaid servers can end at the end of the paid period or immediately. Postpaid servers are cancelled immediately. See [prepaid](https://docs.advinservers.com/guides/prepaid-billing.md#cancel-a-service) and [postpaid](https://docs.advinservers.com/guides/postpaid-billing.md#stop-charges) rules.

**4. Confirm**

Type the service name or address requested, confirm, then wait for the cancellation to finish and check the final status.

> [!CAUTION]
>
> Immediate cancellation deletes the service and its data when it's processed. It can't be undone.

## Resources that keep billing

Cancelling a server doesn't cancel everything attached to it. The cancellation screen may offer floating IPs to cancel with it, so read the selection. Afterward, check what's left.

| Resource | How to stop its charges |
| - | - |
| Virtual server | Complete its cancellation. Shutting it down isn't enough. |
| Floating IP | Cancel it from its billing page. Detaching it keeps the rental active. |
| Postpaid snapshot | Delete the snapshot. It keeps billing after its source server is gone. |
| Prepaid snapshot storage | Use the storage's cancellation controls and check what happens to its snapshots. |
| Website hosting or license | Cancel it separately from its own page. |

## Where a refund goes

Eligible unused prepaid time returns as account credit, not to your card, PayPal account or wallet. The cancellation dialog shows the credit before you submit. Postpaid cancellation stops future usage but doesn't refund hours already used or remove the next invoice.

The [Refund Policy](https://docs.advinservers.com/policies/refund.md) sets the terms and lists any original-payment refund exceptions. If you think one applies, open a ticket with the invoice number.

## You bought the wrong server

If you need its data, check [Upgrade or Change a Server Plan](https://docs.advinservers.com/guides/upgrades.md) first. A supported change keeps the data, though a city change replaces the IP.

If you want a clean replacement, cancel the unwanted server once it holds nothing you need, check the credit shown, then place the correct order. A new purchase doesn't always get a full refund.

For a duplicate order, compare names and IPs and cancel only the extra service. Two invoice records don't prove two servers or two card charges. See [Payment troubleshooting](https://docs.advinservers.com/troubleshooting/payments.md#i-see-more-invoices-than-payments).

## Change your mind

You can withdraw an end-of-period prepaid cancellation while the service still exists. Withdrawing it doesn't necessarily restart automatic payments, so check them. Withdraw any separate floating IP cancellation too.

If a service is already deleted, paying doesn't restore its disks or guarantee its old IP. Contact support before paying an old invoice or reordering if the state is unclear.


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