# Using VPS Control Panel Source: https://docs.advinservers.com/guides/controlpanel This is an overview of our virtual server control panel. ## Overview We offer virtual server management functions through our own, heavily modified control panel. ## Launching Convoy To launch Convoy, navigate to your VPS product page on [https://clients.advinservers.com](https://clients.advinservers.com) and click on the big button that says Launch VPS Management Panel (SSO). ![VPS Launch](https://advin-cdn.b-cdn.net/Knowledgebase/chrome_H9geoJRzggdnEU1JDukZzmT2Z88nji.png) ## Server Reinstallation You can easily reinstall your server by going to the Reinstall tab. You can choose from a variety of operating system distributions available. ![Windows Server](https://advin-cdn.b-cdn.net/Knowledgebase/chrome_FdzuWDdWU7nog50UyfwdJeaRWp0P55.png) ## ISO Mounting Please open a ticket if you wish to use a custom ISO. Once added, you can mount an ISO image by navigating to Settings -> Hardware and selecting an ISO to mount. In this tab, you can also change the boot order to prioritize your ISO. Once done with the ISO, please remove the ISO in the Settings -> Hardware tab and then notify support. ## Password In order to change your password, please navigate to Settings -> Security. You can change your password or add an SSH key here. Adding an SSH key may require a server restart, but resetting the password does not. SSH keys are not supported with Windows servers. ## Power Actions You can force stop or start the server at any time. The force stop command is not recommended as it will result in an instant shutdown, potentially causing data integrity issues for your virtual server. Running the shutdown command within the VM is your best option. ## Backups You may enable backups through the control panel, by navigating to the Backups tab and clicking the slider. Backups are currently experimental. Restoring a backup will cause full loss of your existing data. Backups are made on a best-effort basis, meaning that we cannot guarantee the longevity or reliability of them. Typically, we take backups once a day and keep up to 5 days worth of backups. This is not a replacement for taking your own, individual backups. Backups can take multiple hours to restore since they are pulled from cold storage. It is recommended to take a backup of your VPS prior to restoration. ## Remote Console You can choose to use our noVNC console, but this should only be used in emergency situations. You should ideally connect directly with SSH or RDP. ## Firewall You can establish firewall rules to block or accept traffic. To disable the firewall, you may delete all of the rules. # Installing Windows on VPS Source: https://docs.advinservers.com/guides/windows This is an overview on installing Windows. ## Overview We do not provide licensing and we can only provide very surface-level support for any Windows-based operating systems. By default, it is possible to activate a 180-day evaluation edition for the purposes of evaluating Windows Server. Once the 180-day evaluation is expired, your server will **automatically restart every 1 hour**. If you have a dedicated server or a product that is not a virtual server, please open a ticket for assistance as this guide may not help you, since dedicated servers are based on a completely different infrastructure. ## Installing Windows Server First, please launch the VPS management panel by navigating to the product page and clicking the green button that says Launch VPS Management Panel (SSO) or similar. ![VPS Launch](https://advin-cdn.b-cdn.net/Knowledgebase/chrome_H9geoJRzggdnEU1JDukZzmT2Z88nji.png) Once done, you can click on the "Reinstall" tab and install Windows Server. We support Windows Server 2012R2, Server 2019, Server 2022, and Server 2025. ## Final Steps Please wait 3-5 minutes for the reinstallation to complete, and then another 3-5 minutes for the VPS to finally boot up. Windows has now completed the installation. # Datacenter Addresses Source: https://docs.advinservers.com/information/contact This is an overview of our datacenter addresses. ## Overview Here are some details about the specific locations our servers are in. ⚠️ **Please do not ship hardware to these addresses!** ⚠️ If you are looking to ship in hardware for a colocation plan or for some other reason, please open a ticket first, otherwise the parcel may be lost as they require reference numbers. We own all of our hardware across every location listed below ### United States #### Miami, FL Datacenter: ColoHouse Miami Address: 36 NE 2nd St #400, Miami, FL 33132 #### Los Angeles, CA Datacenter: CoreSite LA2 Address: 900 N Alameda St Suite 200, Los Angeles, CA 90012 #### Kansas City, MO Datacenter: 1530 Swift Address: 1530 Swift St, North Kansas City, MO 64116 #### Secaucus, NJ Datacenter: Evocative EWR1 Address: 1 Enterprise Ave N, Secaucus, NJ 07094 ### Europe #### Nuremberg, DE Datacenter: Hetzner NBG1 Address: Sigmundstraße 135, 90431 Nürnberg, Germany ### Asia Pacific #### Johor Bahru, MY Datacenter: Equinix JH1 Address: 2 & 6, Jalan Teknologi Perintis 1/3, Taman Teknologi, Nusajaya, 79200 Iskandar Puteri, Johor Darul Ta'zim, Malaysia #### Osaka, JP Datacenter: Equinix OS1 Address: 1-26-1 Shinmachi, Nishi-ku, Osaka, 550-0013 # DDoS Protection Source: https://docs.advinservers.com/information/ddosprotection This is an overview of our DDoS protection. ## DDoS Protection In our Los Angeles, Miami, Secaucus, Kansas City, and Johor locations, **we do not provide DDoS protection**. We make no guarantees that we can keep your service online during a DDoS attack, and an attack may lead to a complete IP nullroute or complete service suspension depending on the size, frequency, and complexity. We will do our best to contact you if we notice that there is a problematic trend of DDoS toward your service, but this may not always be possible, especially in cases where DDoS is starting to impact our entire network. ## DDoS Protection Add-on ### Price and Availability For a price of **\$4 per DDoS-Protected IP**, we can offer you an IP address that is protected by NeoProtect. This service is offered for any virtual servers in Los Angeles, Miami, or Johor. If you would like to add this, please open a support ticket. This addon is extremely important to have if you are anticipating DDoS at all. For services in Nuremberg, we include DDoS mitigation by Avoro/Dataforest at no additional charge (this may change in the future). Services protected by Avoro/Dataforest have access to similar filters as those that are protected by NeoProtect, and have access to configurable firewall filters. If you would like to purchase a DDoS-Protected IP, please open a ticket and we will assign one. ### Filters Currently, we provide the following filters (this may change in the future): | Name | Protocol | Action | Filter | Tags | | ------------------------------------------------------- | -------- | ------ | ---------------------------------- | ------- | | SCP: Secret Laboratory | UDP | FILTER | SCP: Secret Laboratory | Default | | Arma | UDP | FILTER | Arma Reforger | Default | | Palworld | UDP | FILTER | Palworld | Default | | TeamSpeak 3 Query/Filetransfer | TCP | FILTER | TeamSpeak 3 Query/Filetransfer | Default | | AltV UDP | UDP | FILTER | AltV UDP | Default | | AltV TCP | TCP | FILTER | AltV TCP | Default | | txAdmin | TCP | FILTER | txAdmin | Default | | OpenVPN | UDP | FILTER | OpenVPN | Default | | FiveM TCP Ultra Strict | TCP | FILTER | FiveM TCP Ultra Strict | Default | | FiveM TCP Strict | TCP | FILTER | FiveM TCP Strict | Default | | Plasmo Voice | UDP | FILTER | Plasmo Voice | Default | | UDP Light Generic | UDP | FILTER | UDP Generic | Default | | HTTP | TCP | FILTER | HTTP | Default | | Minecraft Java | TCP | FILTER | Minecraft Java | Default | | any TCP application | TCP | FILTER | Stateful TCP | Default | | Source Engine / A2S | UDP | FILTER | Source Engine / A2S | Default | | FiveM TCP | TCP | FILTER | FiveM TCP | Default | | FiveM UDP | UDP | FILTER | FiveM UDP | Default | | RakNet (Rust, MC Bedrock, Terraria, 7 Days to Die, ...) | UDP | FILTER | RakNet (Rust, MCPE, Terraria, ...) | Default | | QUIC | UDP | FILTER | QUIC | Default | | DayZ | UDP | FILTER | DayZ | Default | | TLS | TCP | FILTER | TLS | Default | | TeamSpeak 3 | UDP | FILTER | TeamSpeak 3 | Default | | WireGuard | UDP | FILTER | WireGuard | Default | | any UDP application | UDP | FILTER | UDP Generic | Default | | Remote Desktop Protocol | TCP | FILTER | RDP | Default | | FiveM UDP Strict | UDP | FILTER | FiveM UDP Strict | Default | | SSH | TCP | FILTER | SSH2 | Default | ### Configuration When you buy the DDoS protection add-on in Los Angeles, Miami, or Johor, a second IP address will be added to your VPS control panel. This is the DDoS-protected IP address. Your original unprotected IP address will still be active. To use the protected IP, you will need to manually add it as a second IP address in your server’s network settings. If you prefer to use the DDoS-protected IP as your only or primary IP address, we can remove the original one. Just open a support ticket to let us know. You will gain access to a new tab within the VPS control panel called the DDoS Protection. ![image](https://advin-cdn.b-cdn.net/chrome_DeQxeLHg78.png) We recommend enabling "Allow Egress Traffic" and "Symmetric Filtering" if it is available in this tab. Set the "Default Action" to Drop in order to block all traffic unless it matches a specific rule. This means that if you want to allow something (like a port or app), you must create a rule for it, otherwise, it will be blocked. ![image](https://advin-cdn.b-cdn.net/chrome_28xUDSzVWc.png) Make sure to create firewall rules for each of the applications that you are running on your VPS. For example, if you have SSH on port 22, make a firewall rule with: ``` Protocol: TCP Preset: SSH (TCP) Min Port: 22 Max Port: Blank ``` You can also create port ranges. For example, if you have Minecraft Java servers running on Port 25565 to Port 25575, you can make a firewall rule like: ``` Protocol: TCP Preset: Minecraft Java (TCP) Min Port: 25565 Max Port: 25575 ``` If you do not perform these steps to add rules for each of your applications, then the mitigation will not work properly. ### Networking Differences We use the same network upstream (CDN77) for both non-protected addresses and DDoS-Protected addresses in Los Angeles, Miami, and Johor. Generally, you may see a 1-2ms latency increase with a DDoS-Protected IP address depending on the location. Because we leverage NeoProtect's anycast network, there can be some differences in routing. This can be especially prevalent in Asia Pacific. If you see any problems with high latency from certain sources, then please open a ticket with MTRs. We may be able to contact NeoProtect to make certain adjustments. See the [Network Problems](https://docs.advinservers.com/troubleshooting/network) page for information on how to run and provide us with an MTR. ### Sending DDoS Attacks We strictly prohibit any form of Distributed Denial of Service (DDoS) activity toward our network, even if the target is your own DDoS-protected IP address. Launching or simulating DDoS attacks is illegal in many jurisdiction. In the United States, it constitutes a violation of the Computer Fraud and Abuse Act of 1986, and [can lead to a prison sentence, fine, or a criminal record](https://www.fbi.gov/contact-us/field-offices/anchorage/fbi-intensify-efforts-to-combat-illegal-ddos-attacks). Furthermore, purchasing access to DDoS tools or botnets is not only unethical but also contributes directly to cybercrime. These tools are commonly powered by networks of compromised devices, often without the knowledge or consent of their owners. Therefore, we highly advise against participating in sending DDoS attacks, even if it is to only test your DDoS mitigation. # Hardware Information Source: https://docs.advinservers.com/information/hardware This is an overview of the hardware that we use on our hypervisors. ## Overview We utilize a wide variety of hardware across all our hypervisors. The specific processor assigned to your virtual server depends on current availability and inventory at each location. Hardware configurations may differ between locations. Please note that we **do not guarantee** a specific processor for any plan, and we cannot migrate your server if the only reason is wanting a different processor. The hardware used for your VPS may change in the future, especially as newer, more powerful, and more energy-efficient processors are introduced. ## VPS Lineups ### KVM Extreme VPS **Memory:** DDR5 ECC, up to 4800 MHz\ **Storage:** RAID10 Enterprise NVMe SSD\ **Overview:** High-performance VPS plans designed for demanding workloads. **Available Processors:** * AMD EPYC Turin 9B45 ### KVM Premium VPS **Memory:** DDR5 ECC, up to 4800 MHz\ **Storage:** RAID10 Enterprise NVMe SSD \ **Overview:** Balanced between performance and reliability. Hypervisors with 96-core CPUs are configured with 400W TDP for improved clock speeds. **Available Processors:** * AMD EPYC Genoa 9554 * AMD EPYC Genoa 9654 (400W TDP) * AMD EPYC Genoa 9R14 (400W TDP) ### KVM Standard VPS **Memory:** DDR4 ECC, up to 2933 MHz\ **Storage:** RAID1 or RAID10 Enteprise NVMe SSD\ **Overview:** Cost-effective VPS plans offering solid performance on older but still capable EPYC hardware. **Available Processors:** * AMD EPYC Milan 7763 * AMD EPYC Milan 7B13 * AMD EPYC Milan 7J13 * AMD EPYC Milan 7C13 * AMD EPYC Rome 7502 *(Japan only)* ### KVM Frequency VPS **Memory:** DDR5, up to 3600 MHz\ **Storage:** RAID1 or RAID10 NVMe SSD\ **Overview:** Frequency-optimized VPS plans ideal for single-threaded or latency-sensitive workloads. Memory speed is capped at 3600 MHz due to AM5 platform limits with 4 DIMMs. **Available Processors:** * AMD Ryzen 9950X * AMD Ryzen 9950X (65W TDP) *(Johor only)* * AMD EPYC 4545P *(Johor only)* ## Other Services ### Website Hosting **Memory:** Varies by host\ **Storage:** RAID1 or RAID10 NVMe SSD\ **Overview:** Shared hosting plans designed for websites, blogs, and small web apps. **Available Processors:** * AMD Ryzen 7900 * AMD EPYC Genoa 9654 * Intel Xeon Silver 4215R * AMD Ryzen 9950X ## CPU Clock Speeds All of our virtual servers operate at their respective processors' **turbo boost clock speeds**. Please note: * The CPU clock speed shown within your VM is often **inaccurate** and may reflect the processor’s base clock instead of real-time turbo frequencies. * Most CPUs used across our infrastructure boost well beyond **3 GHz+**. * We ensure that all hypervisors are adequately cooled to maintain sustained performance under load. ## TDP Limitations (KVM Frequency VPS - Johor) In some cases, we may apply TDP limitations to the processors used for our KVM Frequency VPS in our Johor, Malaysia region to optimize for power efficiency. Most notably, certain Ryzen 9 9950X nodes in our Johor, Malaysia location operate in ECO mode with a 65W TDP cap. This configuration provides performance comparable to an AMD EPYC 4545P and is well-suited for many typical workloads. We are committed to transparency. If a product's deployment pool includes hypervisors with TDP-limited CPUs, the minimum guaranteed TDP will be clearly stated on our website prior to purchase. In addition, your virtual private server will reflect the applied TDP within the operating system. For example: ``` root@demo-vm:~# grep -m1 "model name" /proc/cpuinfo model name : AMD Ryzen 9 9950X (65W) 16-Core Processor ``` Our KVM Frequency VPS product line includes both 65W and 170W host nodes. In some cases, your VPS may be provisioned on a hypervisor running at the full 170W TDP. The TDP value listed on our website represents the minimum level of performance you can expect. # Network Information Source: https://docs.advinservers.com/information/network This is an overview of our network. ## Port Capacities All of our virtual servers come with a 10 Gbps shared port by default. ## Looking Glass We have a looking glass containing all of our locations below. [https://lg.advinservers.com](https://lg.advinservers.com) ## BGP Sessions We can allow a BGP session if you are paying a minimum of \$192/year with a service on yearly billing. We can allow monthly billing under certain circumstances depending on the location, please open a ticket for more information, but we usually require \$29/month minimum on monthly We currently have experimental support for BGP sessions in the following locations: * Los Angeles, CA * Nuremberg, DE * Miami, FL * Kansas City, MO * Johor Bahru, MY Please contact us first before purchasing a service to see if it is possible with your requirements. It can take up to 1-2 weeks before we fully process the BGP session. ## Bring Your Own IP (BYOIP) We allow BYOIP for services if you are paying above \$48/year with a service on yearly billing. We can allow monthly billing under certain circumstances depending on the location, please open a ticket for more information, but we usually require \$16/month minimum on monthly. The IPv4 or IPv6 subnet will be announced under our ASN, which is AS206216 or AS22295. We currently have experimental support for BYOIP in the following locations: * Los Angeles, CA * Nuremberg, DE * Miami, FL * Kansas City, MO * Johor Bahru, MY Please contact us first before purchasing a service to see if it is possible with your requirements. It can take up to 1-2 weeks before we fully process the BYOIP request. ## IPv6 All products include a /48 IPv6 subnet. This subnet is routed in all locations except Secaucus, NJ and Osaka, JP, where it is configured as on-link. # Introduction Source: https://docs.advinservers.com/introduction This knowledgebase contains a variety of information regarding our virtual private server, dedicated servers, colocation, and other products that we offer. ## What is Advin Servers? We are a hosting provider based in the state of Delaware in the United States of America. We rent out and sell dedicated servers, virtual private servers, colocation, and other products to clients from all around the world. We currently have a prescence in over 7+ locations around the world. # Fair Use Policy Source: https://docs.advinservers.com/policies/fair-use This is an overview of our policies governing our fair use of resources. Last Updated: `September 8th, 2025` ## Overview All plans, no matter the type (VPS, VDS, dedicated, etc), is subject to a fair use policy regarding the shared resources that are available. We try our best to make this as relaxed as possible, but there are resources that are shared with other users that you must keep in mind when using your product. ### Virtual Servers #### CPU Usages Please note that most of our virtual server hosting plans come with shared, burstable vCPU cores. This means that cores can be shared with other users. We can offer this because we do not expect clients to use 100% of their CPU all the time, and so, providing clients with more (shared) cores can lead to better performance. Usually, if a host node is showing a high CPU alert, we investigate the virtual machines which are on it. We particularly target virtual machines with the following characteristics: * Constistent peaks of CPU utilization * Consistently high CPU utilizations Capped virtual machines will usually show CPU steal within the system. If there is a high amount of CPU steal, then it's likely that there is a cap on your virtual machine. It is often rare that we cap virtual servers on hypervisors with processors that have a high amount of CPU cores, such as hypervisors for our KVM Premium VPS or KVM Extreme VPS platforms. #### Cryptocurrency or Blockchain Projects Excessive or sustained use of shared resources like CPU or disk is not allowed on virtual private servers. Even if you limit the CPU usage, our infrastructure is simply not built to handle a lot of VMs that are all sustaining CPU. If we do catch abnormal usage, your virtual private server may be suspended. Please contact us if you need a dedicated solution or have questions about running a specific cryptocurrency project, we can offer custom solutions that can cater to mining or we can let you know if it may result in a limit or suspension on our infrastructure. No refunds will be issued if we have to suspend or limit your VPS due to a cryptocurrency project. There are some cryptocurrency-related projects that do not max out the virtual server resources or cause significant load on the hardware (e.g. Flux). If there's no abnormalities, then yes, you're allowed to run it. However, projects like Quilibirum and Monero damage the hardware and cause problems for our other clients. If it is not Flux, then please contact us in advance of running it and we can give approval. #### I/O Usage For virtual servers, we do not enforce strict limits on disk I/O usage. Most of our host nodes are equipped with NVMe SSDs, providing high-speed storage with ample throughput. As a result, I/O bottlenecks are exceptionally rare, and typical usage patterns do not pose an issue. However, we still ask that you keep your usage reasonable and considerate of other users on the same node. ### Website Hosting #### CPU & Memory Usage Each hosting plan includes defined CPU and memory limits, which are listed on the product page. In cases of sustained excessive usage, we may further restrict resources to ensure reliable performance for all customers. #### I/O Usage For website hosting, we do not enforce strict limits on disk I/O usage. Most of our host nodes are equipped with NVMe SSDs, providing high-speed storage with ample throughput. As a result, I/O bottlenecks are exceptionally rare, and typical usage patterns do not pose an issue. However, we still ask that you keep your usage reasonable and considerate of other users on the same node. #### Email We restrict emails to 200 emails per day per user. If you need more than this, then please open a ticket. #### Addon Domain & Sub-accounts We do not explicitly limit the number of addon domains or sub-accounts that can be created, but excessive use may be subject to resource restrictions. Most users will not have to worry about this, and we will contact you if it becomes an issue. ### General Policies #### Unmetered Bandwidth On plans advertised as having unmetered bandwidth (but not labeled as "unlimited" or "dedicated"), we expect customers to maintain reasonable bandwidth usage. In many of our locations, we have spare capacity available, which allows us to offer unmetered bandwidth. However, this does not imply unlimited or unconstrained use. As a general guideline, we recommend keeping your monthly usage within 30–50TB. You may exceed this amount in many cases, and we will reach out to you directly if your usage is deemed excessive. Factors such as the cost of your plan and the overall impact on our network will influence whether any action is taken. Starting in 2024, we have largely phased out "unmetered fair-use" bandwidth plans, with the sole exception of shared website hosting services. All other services have defined limits. #### Port Speeds Most of our services support burstable speeds of up to 10 Gbps, with typical sustained throughput expected to remain within 100–200 Mbps at the 95th percentile. Throttling or usage caps are rarely enforced and typically apply only to low-cost plans with consistently high or abusive bandwidth patterns. In certain regions, particularly within APAC, more conservative thresholds may apply. Sustained usage may be limited below the typical 100–200 Mbps range depending on traffic behavior (e.g., frequent spikes) and plan type. In cases of excessive or abusive network consumption, bandwidth may be reduced to 1 Gbps or lower. Unless otherwise specified, all plans operate on shared bandwidth. Only services explicitly labeled as having dedicated bandwidth guarantee reserved throughput. # Changes to the Policy We may amend this policy from time to time. It is your responsibility to check for changes in our privacy policy and make sure that you are up to date. We may send an email notice when major changes occur. # Privacy Policy Source: https://docs.advinservers.com/policies/privacypolicy This is an overview of our privacy poliy Last Updated: `December 2nd, 2023` # Data Collected We collect information you provide directly to us. For example, we collect information when you create an account, subscribe, participate in any interactive features of our services, fill out a form, request customer support, or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, and other contact or identifying information you choose to provide. We collect anonymous data from every visitor of the Website to monitor traffic and fix bugs. For example, we collect information like web requests, the data sent in response to such requests, the Internet Protocol address, the browser type, the browser language, and a timestamp for the request. We also use various technologies to collect information, and this may include sending cookies to your computer. Cookies are small data files stored on your hard drive or in your device memory that allows you to access certain functions of our website. # Use of the Data We only use your personal information to provide you services or to communicate with you about the Website or the services. We employ industry standard techniques to protect against unauthorized access to data about you that we store, including personal information. We do not share personally identifying information you have provided to us without your consent, unless: * Doing so is appropriate to carry out your own request * We believe it's needed to enforce our legal agreements or that is legally required * We believe it's needed to detect, prevent, or address fraud, security, or technical issues * We believe it's needed for a law enforcement request * We believe it's needed to fight a chargeback # Sharing of Data We offer payment gateway options such as PayPal, Stripe, NowPayments, and Coinbase Commerce to provide payment options for your services. Your personal information, such as full name or email address, may be sent to these services in order to complete and validate your payment. You are responsible for reading and understanding those third party services' privacy policies before utilizing them to pay. We also use login buttons provided by services like Google. Your use of these third party services is entirely optional. We are not responsible for the privacy policies and/or practices of these third party services, and you are responsible for reading and understanding those third party services’ privacy policies. # Cookies We may use cookies on our site to remember your preferences. For more general information on cookies, please read ["What Are Cookies"](https://www.cookieconsent.com/what-are-cookies/). # Security We take reasonable steps to protect personally identifiable information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. But, we will not be held responsible. # About Children The Website is not intended for children under the age of 13. We do not knowingly collect personally identifiable information via the Website from visitors in this age group. # Chargebacks Upon receipt of a chargeback, we reserve the right to send information about you to our payment processor in order to fight the chargeback. Such information may include: * Proof of Service/Product * IP Address & Access Logs * Account Information * Ticket Transcripts * Service Information * Server Credentials # Legal Complaints Upon receipt of a legal complaint or request for information from a court order and/or a request from a law enforcement agency, we reserve the right to send any information that we have collected and/or logged in order to comply. This could include personally identifying information. We generally comply with law enforcement from the location your service is based in, and United States law enforcement. # Data Deletion Please open a ticket and we will remove as much information as we can about you within 30 business days. We may retain certain information in order to help protect against fraud depending on where you are based from. Please open a ticket for more information. # Changes to the Policy We may amend this policy from time to time. It is your responsibility to check for changes in our privacy policy and make sure that you are up to date. We may send an email notice when major changes occur. # Refund Policy Source: https://docs.advinservers.com/policies/refund This is an overview of our policies governing refunds or returns of goods or services Last Updated: `July 10th, 2025` ## Requirements In order to qualify for a return or refund under our 72 hour refund policy, your service must be elgible and you must pay with an elgible payment method. ### Qualifying Services We cannot provide refunds for dedicated servers, as they are often customized and require time to setup. In some cases, we can make exceptions depending on the dedicated server configuration. Please open a support ticket before purchase if you may be unsure about your dedicated server purchase and would like to have a refund period. All orders for virtual servers (e.g., cloud servers) or for website hosting qualify under this policy. If you have another product, then please inform us over ticket and we can let you know if it is elgible. ### Qualifying Payment Methods Here is a complete list of payment methods that are elgible for refund under our refund policy: | Payment Method | Notes | Refund Policy | | -------------- | ------------------------------------- | --------------------- | | PayPal | Legacy and Billing Agreements qualify | Qualifies for refunds | | Stripe | Includes Alipay, Google Pay, etc. | Qualifies for refunds | | Account Credit | Only refunded back to account credit | Qualifies for refunds | The following does not qualify for refunds or returns: | Payment Method | Notes | Refund Policy | | -------------- | ----- | ---------------- | | Cryptocurrency | | Does not qualify | | Bank Transfer | | Does not qualify | If your payment method is not included in the above-mentioned list, please contact us over tickets before ordering to see if your payment method qualifies. ### TOS Violations If we suspect that you have violated our Terms of Service or Acceptable Use Policies, we may not provide a refund. Additionally, we do not offer refunds for virtual machines suspected of being used for cryptocurrency projects. ## Refunds Within **72 hours** (3 days) of placing an order, if you are unhappy with the products or services that you receive, we may be able to grant you with a refund as long as you paid with a qualifying payment method and have a qualifying service that is elgible for a refund. Please submit a cancellation request with cancellation type "Immediate" within the first 72 hours. This will **immediately terminate** your service (meaning that all data will be lost) and it will refund the full amount to your account credit balance automatically. If you require this refund to be returned to the original payment method, please open a ticket in the "Refund Support" department. Please provide us with the service name, hostname, and invoice number. For example: ``` H1 - ip-170-205-30-171.my-advin.com Invoice #3891239 ``` We will refund the full amount, including payment fees. However, please understand that this is a fair-use system. If we believe that you are abusing our money-back guarantee, we may cut your account from receiving more refunds. If this is the case, we will notify you upon your next refund. Because there are fees and support labor on our side associated with refunding it to the original payment method, we highly recommend keeping it as account balance if you are refunding servers often. ## Refunds After 72 hours After 72 hours, we are unable to refund you back to your original payment method. However, we provide pro-rata refunds back to your account credit balance. You can submit an immediate cancellation request for your service, and any remaining days that were left will be credited back to your account credit balance. The full refund amount will be shown on the cancellation page. ![image](https://advin-cdn.b-cdn.net/chrome_f3FdYSIgyl.png) # Service Level Agreement Source: https://docs.advinservers.com/policies/sla This is an overview of our policies governing our service level agreement Last Updated: `July 10th, 2025` ## Qualifying Services All services qualify for SLA. ## Qualifying Events SLA credits are generally issued when you open a ticket requesting for SLA to be claimable. A ticket must be opened within **72 hours** of a qualifying event in order to be eligible for SLA compensation. These qualifying events may include, but are not limited to: * Network Outages * Power Outages * Datacenter Failures * Host Node Issues We do not provide SLA for the following events: * Network Packet Loss * Network Throughput Issues * Failures Caused by the Client * Failures on an Individual VPS * Performance Issues * Scheduled Maintenance Period * VPS Cancellation/Suspension * DDoS Attacks ## Our Guarantee We guarantee a 99% uptime SLA across all of our services. Here is a chart of the credits we will provide: | Downtime Period | Service Credit | | -------------------- | --------------------------- | | 1 Hour of Downtime | Service Extended by 1 Day | | 2 Hours of Downtime | Service Extended by 2 Days | | 3 Hours of Downtime | Service Extended by 3 Days | | 4 Hours of Downtime | Service Extended by 4 Days | | 5 Hours of Downtime | Service Extended by 5 Days | | 6 Hours of Downtime | Service Extended by 6 Days | | 7+ Hours of Downtime | Service Extended by 2 Weeks | There must be a minimum of **1 hour** of downtime in order for SLA credit to be issued. ## Claiming SLA Credits Please note that in order to claim the SLA credits, you must meet the following requirements: * Your account must be in good standing. * You must not have created a chargeback. * You must have created a ticket within 72 hours of the qualifying event. * Your service must not be cancelled/suspended. * SLA can only be claimed once per incident **Note:** Multiple outages in a row can be considered part of the same incident, as long as the root cause is the same. For example, if your host node were to go offline due to an issue with an SSD (as an example), momentarily comes back online, and then goes back offline due to the same problem, that would be considered as one incident/event and can only have SLA claimable once. We reserve the right to deny SLA compensation depending on the circumstances. # Changes to the Policy We may amend this policy from time to time. It is your responsibility to check for changes in our privacy policy and make sure that you are up to date. We may send an email notice when major changes occur. # Terms of Service Source: https://docs.advinservers.com/policies/termsofservice This is an overview of our terms of service Last Updated: `July 19th, 2025` ## Terms and Conditions Welcome to Advin Servers! These terms and conditions outline the rules and regulations for the use of Advin Servers's Website, located at [https://advinservers.com](https://advinservers.com). Our terms and conditions can be updated at any time. By accessing this website, we assume you accept these terms and conditions. Do not continue to use Advin Servers if you do not agree to take all of the terms and conditions stated on this page. The following terminology applies to these Terms and Conditions, Privacy Statement, and Disclaimer Notice and all Agreements: * "Client," "You," and "Your" refers to you, the person logging on this website and compliant to the Company’s terms and conditions. * "The Company," "Ourselves," "We," "Our," and "Us," refers to our Company. * "Party," "Parties," or "Us," refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Delaware. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to the same. ### Cookies We employ the use of cookies. By accessing Advin Servers, you agreed to use cookies in agreement with the Advin Servers's Privacy Policy. Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas. ### Hyperlinking to our Content Anyone may hyperlink or link to our website. ### iFrames Without prior approval and written permission, you may not create iframes of our website. ### Your Privacy Please read our Privacy Policy. ### Removal of links from our website If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to do so or to respond to you directly. ### Billing Invoices for services are typically generated at least one week in advance of the due date. If payment is not received by the due date, services are generally suspended 2 days later, following multiple email reminders. Termination may occur after 7 days of non-payment. Depending on the product, we may retain your service or data for a longer period, but this is not guaranteed. If your service status is suspended, then your data is still intact and recoverable upon payment. However, if your service is terminated, then your data has been deleted and data recovery is generally not possible. You are responsible for submitting a cancellation request via the control panel before the service's due date. Failure to do so may result in the payment method on file being charged, and/or the invoice remaining active. Please review our Refund Policy for more information regarding eligibility and terms. ### Multiple Accounts Multiple accounts are allowed as long as it is not for the purposes of: * Utilizing a one-per-account promotion code again * Fradulent activity * Evading account closure or bans If you are caught violating this policy, then we reserve the right to close the duplicate accounts without a refund. The information on your accounts must be consistent across all of them (i.e. full name, address, phone number). If you cannot do this, then you must contact us and receive written approval before creating a new account. ### Geolocation Please note that the geolocation of our subnets may not be correct as geolocation services are maintained by third party databases and organizations. If you are using our servers to access region-locked content, please contact us beforehand so that we can confirm. ### Storage To deliver our services, we are required to store your service files on our infrastructure. Depending on the specific product or plan you’ve purchased, we may also create and retain backups of your data, which are sometimes stored off-site for additional redundancy and protection. You may request the deletion of your files or backups at any time by contacting our support team. ### Fair Use Please read our Fair Use policy for more information. ### Email Sending By default, port 25 is blocked across our infrastructure, and email sending is not permitted on virtual/cloud servers. If you need to send email, we recommend using a third-party SMTP provider such as Amazon SES. Outgoing email is allowed on our website hosting by default. If you have a valid use case and need port 25 unblocked, please open a support ticket and include the following: * A link to your website or project (if applicable) * A clear explanation of why you require port 25 access * Examples of the types of emails you intend to send If your account is found to be sending unsolicited or abusive email after port 25 is unblocked, it will be blocked again, and future unblocking requests will not be considered across any of your current or future services. Exceptions may be made only for resellers or customers operating shared environments (e.g., web hosting platforms). ### Service Transfers There is a \$5 USD transfer fee if you wish to transfer your service to another client account. This covers the administrative work of transferring services. ### Abuse If we receive an abuse complaint related to your service, you must respond within 24 hours. Failure to do so may result in service suspension. In cases of repeat offenses or intentional abuse that could harm our network or other customers, we reserve the right to take immediate action without prior notice. In cases involving intentional malicious activity, we may impose administrative fees, such as a \$25 IP cleaning fee, to cover the cost of delisting IP addresses from spam databases and handling abuse resolution. The following activities are strictly prohibited on our network: * Brute-force attacks * Distributed or Denial-of-Service (DDoS/DoS) attacks * IP spoofing * Phishing or fraudulent activity * Email spamming * Hosting or distributing copyrighted content * Use of cracked or pirated software * Hosting or distributing copyrighted material without proper authorization * Any illegal activity, or activity that may damage our infrastructure, impact other customers, or harm the reputation of our IP ranges or services Some legal activities, such as operating a TOR exit node or conducting port scans, often generate abuse complaints and harm IP reputation. We may allow these activities in certain locations, but you must contact us and receive written approval before ordering. You are required to comply with the laws of both the United States and the country where your server is physically hosted. For example, if your service is located in Germany, you must adhere to both German and U.S. law. It is your responsibility to perform due diligence and ensure your usage is fully legal under all applicable jurisdictions. We usually provide you with 24 hours to respond to an abuse complaint. If no response is received, then your service will be suspended. We usually validate complaints to ensure their legitimacy before forwarding them to you. Dedicated server clients will typically have a 72 hour period to respond to complaints, whereas virtual private server clients will have between 24-72 hours to respond depending on the type of abuse and account standing. If you are a reseller or operating a shared hosting environment, you need to inform us in advance. This way, we can add you to a list and provide you with more time to respond to abuse complaints. Our abuse policies are strict. ### Termination We reserve the right to terminate your service with or without a reason and with or without notice at any time. If we want to end our business relationship with you, we may provide you with a 30 day notice of account closure or service termination. ### Data Loss We are not responsible for any data loss across our services. It's the responsibility of the customer to take backups of their service. We may include backups in some of our services, but these are best-effort and have no guarantees. ### Advertised Specifications We strive to provide the exact hardware specifications advertised on our website. In certain situations, we may substitute the listed CPU model and/or thermal design power (TDP) with an equivalent or higher-performing alternative based on availability within our cloud infrastructure. For example, an advertised AMD EPYC 7763 may be substituted with an AMD EPYC 9654. These substitutions are made in good faith, are intended to meet or exceed the performance of the originally specified specifications, and are extremely rare. We do not substitute across fundamentally different CPU product lines; for instance, Ryzen and EPYC processors are not mixed or interchanged under any circumstances. ### Tebex For purchases through the Tebex platform: We partner with Tebex Limited ([www.tebex.io](http://www.tebex.io)), who are the official merchant of digital content produced by us. If you wish to purchase licenses to use digital content we produce, you can do so through Tebex as our licensed reseller and merchant of record. In order to make any such purchase from Tebex, you must agree to their terms, available at [https://checkout.tebex.io/terms](https://checkout.tebex.io/terms). If you have any queries about a purchase made through Tebex, including but not limited to refund requests, technical issues or billing enquiries, you should contact Tebex support at [https://www.tebex.io/contact/checkout](https://www.tebex.io/contact/checkout) in the first instance. # Changes to the Policy We may amend this policy from time to time. It is your responsibility to check for changes in our privacy policy and make sure that you are up to date. We may send an email notice when major changes occur. # Hardware Issues Source: https://docs.advinservers.com/troubleshooting/hardware Troubleshooting hardware issues. ## Overview Hardware issues can sometimes (rarely) occur, where something is not working right and our monitoring systems may not have picked up on it. This could potentially be non-satisfactory CPU performance, disk performance, or other such issues with the server hardware itself. There are various ways you can diagnose this and provide information to our support team. As always, please open a ticket if you run into any problems. ## CPU Performance If you are experiencing unsatisfactory CPU performance on a virtual server, there are a few things you can check. You can try running the `top` command in your operating system and checking the value called st. This indicates CPU steal, which is the percentage of CPU time your VPS is waiting for from the hypervisor. We generally aim to keep CPU steal at 0 percent across our hypervisors. However, in some cases where CPU contention is higher, you may see values between 5 to 10 percent. This is not unusual in shared environments where multiple virtual servers are competing for CPU resources. Even if the hypervisor still has CPU headroom, some steal can still occur if the host is above 50 percent usage and starting to rely on hyperthreading, or due to other low-level factors. If your CPU steal value regularly exceeds 10 percent, it may be worth opening a support ticket. You can use tools like HetrixTools or Netdata to monitor CPU steal over time without having to constantly check top. These tools can generate graphs that are helpful for our team to diagnose patterns or specific times when performance issues occur. If you're not seeing any CPU steal but performance is still poor, please reach out and we can investigate further. Keep in mind that some benchmarks like Geekbench may report lower scores when the VPS is utilizing hyperthreaded vCPU cores. In rare cases, abnormal CPU steal can also be caused by hardware issues. We've seen situations where faulty memory led to spikes in CPU steal despite otherwise normal conditions. We greatly appreciate any reports regarding CPU steal or unsatisfactory performance, because it allows us to see if there is an underlying issue. Note that CPU steal is only applicable to virtual servers. On dedicated servers or bare metal machines, CPU steal does not exist. If you're seeing performance issues on dedicated hardware, try installing lm-sensors and check the CPU temperatures as a first step. ## Disk Performance Generally we use enterprise Gen3 or Gen4 NVMe SSD's across almost all of our VPS hypervisors, so disk performance issues are extraordinarily rare. We would recommend running `curl -sL yabs.sh | bash -s -- -i -g -n` and checking the fio results it outputs (Note: `yabs.sh` is a third-party tool, use at your own risk). As long as the 1m result is above 1 GB/s and 4k results are above 100 MB/s, it should be okay. Keep in mind that the disk speeds are usually shared, and sometimes Linux caches the disk into memory which causes fio results to be high for 4k/1m. Our virtual servers typically greatly exceed the 100 MB/s 4k and 1 GB/s 1m. ``` fio Disk Speed Tests (Mixed R/W 50/50): --------------------------------- Block Size | 4k (IOPS) | 64k (IOPS) ------ | --- ---- | ---- ---- Read | 219.67 MB/s (54.9k) | 1.64 GB/s (25.7k) Write | 220.25 MB/s (55.0k) | 1.65 GB/s (25.8k) Total | 439.93 MB/s (109.9k) | 3.30 GB/s (51.5k) | | Block Size | 512k (IOPS) | 1m (IOPS) ------ | --- ---- | ---- ---- Read | 4.30 GB/s (8.4k) | 4.91 GB/s (4.7k) Write | 4.53 GB/s (8.8k) | 5.24 GB/s (5.1k) Total | 8.84 GB/s (17.2k) | 10.15 GB/s (9.9k) ``` If you are seeing low disk performance (i.e. under 1 GB/s on 1m or 100 MB/s on 4k), please open a ticket so that we can investigate. # Network Problems Source: https://docs.advinservers.com/troubleshooting/network Troubleshooting network speeds. ## Overview It is best to open a ticket if you are running into any problems with our network, but following these instructions and providing our support with this information can greatly help with diagnosing potential network problems and potentially rerouting your connection or fixing network througput problems. ## Packet Loss from Home PC If you suspect that you are experiencing packet loss from your home computer to your server, please follow these instructions. These instructions should be followed on your home PC. #### Windows WinMTR is a tool that will allow you to easily measure the latency to your server and see where packet loss is happening along with how often it is occurring. WinMTR is free and open source, it can be downloaded at [https://sourceforge.net/projects/winmtr/](https://sourceforge.net/projects/winmtr/). Once done, please extract the zip file and launch the WinMTR.exe executable. Once finished downloading and launching the executable, input your server IP address into the `Host:` field at the top of the window. Then click `Start`. Wait for a few minutes for the MTR, and once finished, click on `Copy Text to clipboard` and submit it in a support ticket. This will allow us to diagnose any network problems along your traceroute and see where packet loss could potentially be occurring. #### Linux or MacOS On Linux or MacOS, use your package manager to install the `mtr` package. On Linux, it should be called `mtr` or `mtr-tiny`, and on MacOS it will be called `mtr` (Homebrew is required). On either operating system, run `mtr `, replacing `` with your actual server IP. Wait a few minutes and then copy the output to your clipboard. ## Low Network Throughput In order to debug low download and/or upload speeds from your VPS, please install the official Speedtest CLI application found at [https://www.speedtest.net/apps/cli](https://www.speedtest.net/apps/cli). Once done, just run `speedtest` and check the result. Make sure that it is testing to a speedtest server local to your server, sometimes speedtest will default to a different country and/or region than your server is in, which can lead to inaccurate results. Once the speedtest is finished, please review the results and send it to our support if it is not matching expectations. ![Speedtest](https://www.speedtest.net/result/c/c53b9ef7-f701-49c2-b035-5a5a2cc8f1ce.png) Note: Sometimes we see some of our customers run the `yabs.sh` benchmark script and report low throughput to some of the iperf3 destinations that this benchmark script uses. This is because some of the iperf3 servers can be overloaded or deprioritize our connections, hence why `iperf3` results are typically not the most accurate.