> ## Documentation Index
> Fetch the complete documentation index at: https://docs.advinservers.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Pick the symptom that matches and follow the fix.

Check [network status](https://status.advinservers.com) first. If there's an outage, nothing below will fix it.

## Access

> [card] [I can't connect to my server](https://docs.advinservers.com/troubleshooting/cannot-connect.md)
>
> SSH or Remote Desktop fails, or you lost your password or key.

> [card] [I can't find my server](https://docs.advinservers.com/guides/find-services.md)
>
> Missing server, balance or login after signing in.

> [card] [My server is suspended](https://docs.advinservers.com/troubleshooting/suspended-server.md)
>
> Billing, account hold or abuse report.

## Orders and payments

> [card] [My order isn't ready](https://docs.advinservers.com/troubleshooting/order-not-ready.md)
>
> Waiting on payment, verification or stock.

> [card] [My payment or credit isn't showing](https://docs.advinservers.com/troubleshooting/payments.md)
>
> Pending payments, crypto transfers, unexpected balances.

> [card] [My purchase was blocked](https://docs.advinservers.com/guides/postpaid-billing.md#credit-limit)
>
> Postpaid credit limits and purchase holds.

## Performance

> [card] [The network is slow or dropping packets](https://docs.advinservers.com/troubleshooting/network.md)
>
> Reachability, packet loss and bandwidth limits.

> [card] [CPU, memory or disk problems](https://docs.advinservers.com/troubleshooting/hardware.md)
>
> Diagnose and report hardware and performance problems.

> [card] [My extra disk space isn't showing](https://docs.advinservers.com/troubleshooting/disk-space.md)
>
> Partitions and filesystem after an upgrade.

> [card] [My server stops or restarts](https://docs.advinservers.com/troubleshooting/server-restarting.md)
>
> Windows evaluation expiry, guest crashes, panel errors.

Still stuck? [Open a ticket](https://docs.advinservers.com/guides/support-tickets.md) and include what you tried.


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