> ## Documentation Index
> Fetch the complete documentation index at: https://docs.advinservers.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Server Order Not Ready

> Work out why a paid order has no server yet.

Open "Cloud" > "Virtual Servers" in the team where you ordered. Clear any filters and look for the pending order before you buy another server.

## I paid but no server appeared

A top-up adds account credit. It doesn't order a server. If you only topped up, [order a server](https://docs.advinservers.com/guides/ordering-a-server.md).

If you did place an order, check the account, team and order reference. See [Find Your Services](https://docs.advinservers.com/guides/find-services.md). Keep the order reference for support.

## Match the order state

| What the page says | What to do |
| - | - |
| Needs funds or awaiting payment | Read the missing amount and deadline. Fund the owning account and check the payment result. |
| Payment is still being checked | Wait. Don't pay again or place the same order again. |
| Provisioning or installing | Wait for it to finish. The server isn't ready for SSH or RDP yet. |
| Flagged for review or billing review required | Open the requested ticket or contact support with the reference. Another deposit won't approve a review. |
| Expired or cancelled | Make sure no resource was created and any earlier payment was resolved before you reorder. |
| Installation failed on an existing server | Read the error. Click `Try the install again` if offered, or use the Reinstall page after saving any data you need. |

A pending purchase can hold part of your postpaid limit, so it may block another order even though no server shows. See [Credit limits and purchase holds](https://docs.advinservers.com/guides/postpaid-billing.md#credit-limit).

## A prepaid payment didn't complete

Check whether the money became account credit, paid a different invoice, or is still waiting for confirmation. See [Payment or Account Credit Not Showing](https://docs.advinservers.com/troubleshooting/payments.md).

If a paid prepaid build fails, the price returns to account credit, not to your original payment method. If the amount or final status is unclear, ask support to check the order.

## Cancel a pending order

Use the order's row menu to cancel while the option is offered. Once the server exists, use its "Delete" page instead. A payment that's still processing can block cancellation until it resolves.

Don't keep retrying an operation that says it needs review. Send support the order reference, the exact status or error, the payment or invoice reference and roughly when you ordered. Never send server passwords or full payment details.


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