> ## Documentation Index
> Fetch the complete documentation index at: https://docs.advinservers.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Suspended Server

> Find out whether a suspension comes from billing, an account hold or an abuse report.

A suspended server isn't the same as a stopped one, and starting it doesn't lift the suspension. Read the notice on the server page and your latest account emails to find the cause.

## Unpaid invoice

Open "Account" > "Invoices" and pay the outstanding balance. If you added funds, check that credit was applied to the invoice. If the payment isn't recorded, see [Payment or Account Credit Not Showing](https://docs.advinservers.com/troubleshooting/payments.md).

Allow time for the status to update after payment clears. If the server is still suspended, open a ticket with the invoice number and payment reference. Don't buy a replacement server to renew the existing one.

An overdue postpaid invoice suspends every server on the account, prepaid teams included, and paying a prepaid invoice doesn't settle it. See the [overdue schedule](https://docs.advinservers.com/guides/postpaid-billing.md#overdue-invoices).

## Abuse or security report

Read and reply to the abuse ticket. Explain what caused the traffic or content, what you changed to stop it, and how you'll prevent a repeat. Follow the deadline in the ticket. If the suspension stops you from doing what's required, say so there.

If the server was compromised, changing its IP doesn't remove the compromise. Save essential data, rotate affected credentials from a trusted device, and rebuild from a clean image. Don't restore unknown programs from the compromised system.

Paying an invoice or restarting the server won't resolve an abuse suspension. Reinstatement needs review. See the [Abuse Policy](https://docs.advinservers.com/policies/abuse.md).

## Account or payment hold

Follow the verification request in the account notice or ticket. Don't create another account to get around a hold. Send documents or payment evidence only through the channel support asks for, and never a card security code or password.

A staff purchase hold blocks new orders but leaves existing services running, so it's separate from a billing suspension. See [Purchase holds](https://docs.advinservers.com/guides/postpaid-billing.md#purchase-holds) or [Account Verification](https://docs.advinservers.com/guides/account-verification.md).

## Was the service deleted?

Payment can't restore a deleted server or guarantee its disks. Check the status before paying an old invoice, and contact support if it's unclear. Keep independent backups of anything you need.


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