curl --request POST \
  --url https://console.advinservers.com/api/v1/client/tickets \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: multipart/form-data' \
  --form department_id=1 \
  --form 'subject=Packet loss on lambda-core' \
  --form 'message=Since about 08:30 UTC lambda-core has been dropping around 5% of packets from the Sector C labs. MTR output from 192.0.2.44 is attached. sector-c-db in the same location is not affected, so we have paused the anti-mass spectrometer test runs for now.' \
  --form priority=Medium \
  --form service_id=7312 \
  --form attachments=mtr-lambda-core.txt \
  --form attachments.items='@example-file'

import requests

url = "https://console.advinservers.com/api/v1/client/tickets"

files = { "attachments.items": ("example-file", open("example-file", "rb")) }
payload = {
    "department_id": "1",
    "subject": "Packet loss on lambda-core",
    "message": "Since about 08:30 UTC lambda-core has been dropping around 5% of packets from the Sector C labs. MTR output from 192.0.2.44 is attached. sector-c-db in the same location is not affected, so we have paused the anti-mass spectrometer test runs for now.",
    "priority": "Medium",
    "service_id": "7312",
    "attachments": "mtr-lambda-core.txt"
}
headers = {"Authorization": "Bearer <token>"}

response = requests.post(url, data=payload, files=files, headers=headers)

print(response.text)

const form = new FormData();
form.append('department_id', '1');
form.append('subject', 'Packet loss on lambda-core');
form.append('message', 'Since about 08:30 UTC lambda-core has been dropping around 5% of packets from the Sector C labs. MTR output from 192.0.2.44 is attached. sector-c-db in the same location is not affected, so we have paused the anti-mass spectrometer test runs for now.');
form.append('priority', 'Medium');
form.append('service_id', '7312');
form.append('attachments', 'mtr-lambda-core.txt');
form.append('attachments.items', '{
  "fileName": "example-file"
}');

const options = {method: 'POST', headers: {Authorization: 'Bearer <token>'}};

options.body = form;

fetch('https://console.advinservers.com/api/v1/client/tickets', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://console.advinservers.com/api/v1/client/tickets",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => "-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"department_id\"\r\n\r\n1\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"subject\"\r\n\r\nPacket loss on lambda-core\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"message\"\r\n\r\nSince about 08:30 UTC lambda-core has been dropping around 5% of packets from the Sector C labs. MTR output from 192.0.2.44 is attached. sector-c-db in the same location is not affected, so we have paused the anti-mass spectrometer test runs for now.\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"priority\"\r\n\r\nMedium\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"service_id\"\r\n\r\n7312\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"attachments\"\r\n\r\nmtr-lambda-core.txt\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"attachments.items\"; filename=\"example-file\"\r\nContent-Type: application/octet-stream\r\n\r\n{\r\n  \"fileName\": \"example-file\"\r\n}\r\n-----011000010111000001101001--",
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: multipart/form-data"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://console.advinservers.com/api/v1/client/tickets"

	payload := strings.NewReader("-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"department_id\"\r\n\r\n1\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"subject\"\r\n\r\nPacket loss on lambda-core\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"message\"\r\n\r\nSince about 08:30 UTC lambda-core has been dropping around 5% of packets from the Sector C labs. MTR output from 192.0.2.44 is attached. sector-c-db in the same location is not affected, so we have paused the anti-mass spectrometer test runs for now.\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"priority\"\r\n\r\nMedium\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"service_id\"\r\n\r\n7312\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"attachments\"\r\n\r\nmtr-lambda-core.txt\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"attachments.items\"; filename=\"example-file\"\r\nContent-Type: application/octet-stream\r\n\r\n{\r\n  \"fileName\": \"example-file\"\r\n}\r\n-----011000010111000001101001--")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://console.advinservers.com/api/v1/client/tickets")
  .header("Authorization", "Bearer <token>")
  .body("-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"department_id\"\r\n\r\n1\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"subject\"\r\n\r\nPacket loss on lambda-core\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"message\"\r\n\r\nSince about 08:30 UTC lambda-core has been dropping around 5% of packets from the Sector C labs. MTR output from 192.0.2.44 is attached. sector-c-db in the same location is not affected, so we have paused the anti-mass spectrometer test runs for now.\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"priority\"\r\n\r\nMedium\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"service_id\"\r\n\r\n7312\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"attachments\"\r\n\r\nmtr-lambda-core.txt\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"attachments.items\"; filename=\"example-file\"\r\nContent-Type: application/octet-stream\r\n\r\n{\r\n  \"fileName\": \"example-file\"\r\n}\r\n-----011000010111000001101001--")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://console.advinservers.com/api/v1/client/tickets")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request.body = "-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"department_id\"\r\n\r\n1\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"subject\"\r\n\r\nPacket loss on lambda-core\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"message\"\r\n\r\nSince about 08:30 UTC lambda-core has been dropping around 5% of packets from the Sector C labs. MTR output from 192.0.2.44 is attached. sector-c-db in the same location is not affected, so we have paused the anti-mass spectrometer test runs for now.\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"priority\"\r\n\r\nMedium\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"service_id\"\r\n\r\n7312\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"attachments\"\r\n\r\nmtr-lambda-core.txt\r\n-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"attachments.items\"; filename=\"example-file\"\r\nContent-Type: application/octet-stream\r\n\r\n{\r\n  \"fileName\": \"example-file\"\r\n}\r\n-----011000010111000001101001--"

response = http.request(request)
puts response.read_body

{
  "id": 5316,
  "number": "NQX-482913",
  "subject": "Packet loss on lambda-core",
  "status": "Open",
  "priority": "Medium",
  "department": "Technical Support",
  "opened_at": "2026-09-14T09:12:44+00:00",
  "last_replied_at": "2026-09-14T09:12:44+00:00",
  "awaiting_customer": false,
  "closed": false,
  "service": null,
  "server": {
    "id": "ecc6f4f1-c89b-4dce-a20b-a330641c5b0b",
    "uuid_short": "ecc6f4f1",
    "name": "lambda-core",
    "hostname": "lambda-core.blackmesa.example.com",
    "template_name": "Ubuntu 24.04",
    "template_icon_url": "https://img.icons8.com/color/48/ubuntu.png",
    "windows": false
  },
  "url": "https://clients.advinservers.com/viewticket.php?tid=NQX-482913&c=Hx7kQ2Rm",
  "messages": [
    {
      "id": 0,
      "author": "Gordon Freeman",
      "is_staff": false,
      "posted_at": "2026-09-14T09:12:44+00:00",
      "body": "Since about 08:30 UTC lambda-core has been dropping around 5% of packets from the Sector C labs. MTR output from 192.0.2.44 is attached. sector-c-db in the same location is not affected, so we have paused the anti-mass spectrometer test runs for now.",
      "attachments": [
        {
          "index": 0,
          "filename": "mtr-lambda-core.txt",
          "url": "/api/v1/client/tickets/5316/messages/0/attachments/0"
        }
      ]
    }
  ]
}

{
  "message": "The request could not be carried out."
}

{
  "message": "Unauthenticated."
}

{
  "message": "This API key is not allowed to do that in this team. It needs the \"snapshot.delete\" permission."
}

{
  "message": "The name field is required.",
  "errors": {}
}

{
  "message": "Too Many Attempts."
}