Last Updated: October 22nd, 2024

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Overview

All plans, no matter the type (VPS, VDS, dedicated, etc), is subject to a fair use policy regarding the shared resources that are available. We try our best to make this as relaxed as possible, but there are resources that are shared with other users that you must keep in mind when using your product.

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CPU Usages

On dedicated servers or virtual dedicated servers, CPU usages are no problem and you are permitted to use your CPU at 100% 24x7 as the cores are dedicated to you. This section primarily applies to virtual private servers and website hosting plans, which have shared CPU resources.

We deem abuse to be usage that can cause a significant or noticeable impact on other machines, or usage that is excessive for your plan. Generally, we find that you should maintain under a 75% average CPU usage on virtual private servers in order to prevent any potential impact on other users. If we do find that your usage is excessive, we may deprioritize your CPU usage or potentially, in some rare circumstances, implement a 50% (or lower) temporary CPU usage limit. Most of our host nodes usually have plenty of CPU resources available, and hence it is rare that we have to implement caps or limitations, these are just general guidelines. It is fine to temporarily burst past 75% CPU usage, but sustained usage past that can be deemed as excessive and may be temporarily deprioritized and/or capped if a host node is running out of CPU compute resources.

As for website hosting, we usually cap the LVE limit to 1 core, in which we would recommend maintaining a guideline of a maximum of 25% of that 1 core. Most legitimate websites don’t come anywhere close to this limit. If we deem your usage to be excessive, we may adjust the LVE limits to reduce the maximum CPU consumption of your website.

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Cryptocurrency or Blockchain Projects

Excessive or sustained use of shared resources like CPU or disk is not allowed on virtual private servers. Even if you limit the CPU usage, our infrastructure is simply not built to handle a lot of VMs that are all sustaining CPU.

If we do catch abnormal usage, your virtual private server may be suspended. Please contact us if you need a dedicated solution or have questions about running a specific cryptocurrency project, we can offer custom solutions that can cater to mining or we can let you know if it may result in a limit or suspension on our infrastructure.

Some cryptocurrency projects like Quilibrium or Monero may result in service suspension or termination. This is because they have a significant impact on the shared CPU resources past just the load on the cores, causing massive performance problems for our other virtual private servers.

No refunds will be issued if we have to suspend or limit your VPS due to a cryptocurrency project.

There are some cryptocurrency-related projects that do not max out the virtual server resources or cause significant load on the hardware (e.g. Flux). If there’s no abnormalities, then yes, you’re allowed to run it. However, projects like Quilibirum and Monero damage the hardware and cause problems for our other clients. If it is not Flux, then please contact us in advance of running it and we can give approval.

You are free to max out the CPU or run whichever cryptocurrency project you’d like on a dedicated server 24x7x365, there is no limitation there (as long as the disk wearout is not too high).

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Bandwidth Usage

On plans listed and/or advertised as having fair usage bandwidth, we expect you to keep your bandwidth levels reasonable. In a lot of our locations, we usually have spare bandwidth that we can allocate to our customers, hence why we can offer fair usage bandwidth in some of the locations where we have massive bandwidth allocations and/or commitments.

You are free to use your bandwidth as you wish, but it is typically not normal to sustain past 200 Mbps 24x7, and thus it is recommended to keep your usages under that. It is hard to determine a fine line, but ideally it would be great if you could keep your usages under 50-60TB on fair use plans. If we do see that your usages are high, especially if your plan costs a low amount, we may reach out to your or limit your network traffic. In general, this is incredibly rare and 99% of our clients will never reach this point on a fair use plan. Reverse proxies or VPN’s are also held to higher scrutiny and are not recommended to be ran on “fair use” bandwidth plans if the bandwidth usages are expected to be high. Going against this policy may result in limitations in the bandwidth.

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I/O Usages

On virtual servers, we have no strict guidelines for I/O usages. Generally, most of our host nodes utilize Gen3 or Gen4 NVMe SSD’s, so I/O usages are generally not a problem as it is exceptionally rare that our host nodes reach the maximum I/O available. We do expect you to keep your usages reasonable.

On both dedicated servers and virtual servers, we strictly forbid programs like Chia which cause unnecessary wear on the SSD’s.

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Changes to the Policy

We may amend this policy from time to time. It is your responsibility to check for changes in our privacy policy and make sure that you are up to date. We may send an email notice when major changes occur.