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With prepaid billing you pay for a service before using it, for the period you chose, such as a month or a year. The team menu shows Owner (Prepaid) when the selected team is prepaid. New cloud accounts are postpaid, so this page applies only to accounts that still have prepaid teams. Prepaid server list showing prices, billing cycles and due dates

Order a service

1

Select your prepaid team

Use the team menu at the top of the sidebar.
2

Add account credit

Prepaid purchases, including floating IPs, snapshot storage and bandwidth, are paid from account credit. Credit on someone else’s account doesn’t fund your team. The team owner pays for team purchases.
3

Choose a plan and billing cycle

Confirm the price and place the order.

Renew a service

Open the service’s “Billing” tab to see its price, billing cycle and next due date. Pay the renewal invoice by its due date, or set up automatic payments:
  • Account-wide: Automatic Payments on the Billing page charges your default saved method for all services and postpaid invoices. See Automatic payments.
  • Per service: pays that service with the method selected there, when the account-wide setting is off.
  • Account credit: can pay renewals when the service allows it. Pay invoices from account credit applies across services and can use part of your balance.
Check that the invoice is marked paid. A saved method or a top-up alone isn’t proof of payment.

Change the billing cycle

1

Pay any unpaid invoice

Pay unpaid service invoices first.
2

Open the cycle settings

Open the service’s “Billing” > “Billing Cycle” section and choose a cycle.
3

Click Change cycle

The new cycle applies to a future renewal. Your current paid period stays the same.
A cycle change can turn off a service’s automatic payment arrangement. Check “Automatic Payments” afterward.

Cancel a service

Open the server and choose “Delete”. For a floating IP or snapshot storage, use its menu or billing page. See Cancel Services and Stop Charges for the steps and for resources that keep billing. Unused time returns as account credit under our Refund Policy. You can withdraw an end-of-period cancellation while the service still exists, then check automatic payments again. Immediate deletion can’t be undone. Prepaid server cancellation page
Stopping a server, or turning off automatic payments, doesn’t cancel the service. Renewals continue until you cancel it.

If you miss a payment

An unpaid renewal can lead to suspension and deletion. Follow the due date and deadlines in your invoice emails. These deadlines are separate from the postpaid monthly schedule. If you also have postpaid teams, an unpaid postpaid invoice can suspend your prepaid servers too.