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Last Updated: October 27th, 2026

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All Payments Are Final

All payments are final. When you cancel a service, we refund any unused time on a pro-rata basis to your account credit balance. We do not refund payments to the original payment method, except in the cases listed under Notes.1 This policy covers every product we sell, including virtual servers, cloud servers, dedicated servers, and website hosting. It applies to payments made on or after October 27th, 2026.

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Pro-Rata Account Credit

Submit an immediate cancellation request for the service, and the remaining days will be credited to your account. For a virtual server, open its “Billing” tab in the console, click Cancel Server, and choose Immediate. The full refund amount is shown next to Immediate before you confirm. The Cancel Server dialog with Immediate selected, showing $0.78 refunded to account credit Account credit can be spent on any service with us. It cannot be withdrawn or returned to a payment method. See our Account Credit guide for details.

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How to Request a Refund

Submit a cancellation request for the service and choose the cancellation type “Immediate.” Cancelling a service terminates it immediately, which means all data on it is deleted. Please take a copy of anything you need before you submit the request.

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Questions

If you are unsure whether a refund applies to your situation, open a ticket from the client area and we will help you.

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Notes

1 A full refund to the original payment method may be requested within 14 days of the date of purchase only for:
  • Payments made through Paddle.
  • Payments made before October 27th, 2026, through any payment method other than NOWPayments.
These refunds are issued in full, including any taxes and payment fees charged on the order, and are returned to the original payment method used for the purchase. Funds are typically returned within 5 to 10 business days depending on your payment provider. To request one, open a ticket in the “Refund Support” department and include your invoice number. Payments made through NOWPayments are never refunded to the original payment method, as cryptocurrency transactions made through NOWPayments cannot be reversed.