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Last Updated: May 18th, 2026

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Requirements

In order to qualify for a return or refund under our 72 hour refund policy, your service must be eligible and you must pay with an eligible payment method.

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Qualifying Services

We cannot provide refunds for dedicated servers, as they are often customized and require time to setup. In some cases, we can make exceptions depending on the dedicated server configuration. Please open a support ticket before purchase if you may be unsure about your dedicated server purchase and would like to have a refund period. All orders for virtual servers (e.g., cloud servers) or for website hosting qualify under this policy. If you have another product, then please inform us over ticket and we can let you know if it is eligible.

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Qualifying Payment Methods

Here is a complete list of payment methods that are eligible for refund under our refund policy: The following does not qualify for refunds or returns: If your payment method is not included in the above-mentioned list, please contact us over tickets before ordering to see if your payment method qualifies.

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TOS Violations

If we suspect that you have violated our Terms of Service or Acceptable Use Policies, we may not provide a refund. Additionally, we do not offer refunds for virtual machines suspected of being used for cryptocurrency projects.

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Refunds

Within 72 hours (3 days) of placing an order, if you are unhappy with the products or services that you receive, we may be able to grant you with a refund as long as you paid with a qualifying payment method and have a qualifying service that is eligible for a refund. Please submit a cancellation request with cancellation type “Immediate” within the first 72 hours. This will immediately terminate your service (meaning that all data will be lost) and it will refund the remaining period to your account credit balance automatically. If you require this refund to be returned to the original payment method, please open a ticket in the “Refund Support” department. Please provide us with the invoice number. For example:
We will refund for the remaining period, including payment fees. However, please understand that this is a fair-use system. If we believe that you are abusing our money-back guarantee, we may cut your account from receiving more refunds. If this is the case, we will notify you upon your next refund. Because there are fees and support labor on our side associated with refunding it to the original payment method, we highly recommend keeping it as account balance if you are refunding servers often.

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Refunds After 72 hours

After 72 hours, we are unable to refund you back to your original payment method. However, we provide pro-rata refunds back to your account credit balance. You can submit an immediate cancellation request for your service, and any remaining days that were left will be credited back to your account credit balance. The full refund amount will be shown on the cancellation page. image