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Last Updated: August 26th, 2026

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14-Day Money-Back Guarantee

If you are not satisfied with a service, you may request a full refund within 14 days of the date of purchase through Paddle, Stripe, PayPal, or BTCPayServer. You do not need to give us a reason, and no conditions apply. This guarantee covers every product we sell, including virtual servers, cloud servers, dedicated servers, and website hosting, and it applies. Refunds are issued in full, including any taxes and payment fees charged on the order, and are returned to the original payment method used for the purchase. We process refund requests promptly, and funds are typically returned within 5 to 10 business days depending on your payment provider.

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How to Request a Refund

You can request a refund in either of the following ways:
  1. Submit a cancellation request for the service from the client area and choose the cancellation type “Immediate.”
  2. Open a ticket in the “Refund Support” department at https://clients.advinservers.com and include your invoice number.
Cancelling a service terminates it immediately, which means all data on it is deleted. Please take a copy of anything you need before you submit the request.

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Refunds After 14 Days

After the 14-day window has passed, we still provide pro-rata refunds of any unused time back to your account credit balance. Submit an immediate cancellation request for the service, and the remaining days will be credited to your account. The full refund amount is shown on the cancellation page before you confirm. Account credit can be spent on any service with us. Refunding an account credit balance to an original payment method outside of the 14-day window is handled case by case; see our Account Credit guide for details.

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Questions

If you are unsure whether a refund applies to your situation, open a ticket from the client area and we will help you.