September 13th, 2026
14-Day Money-Back Guarantee
If you are not satisfied with a service, you may request a full refund within 14 days of the date of purchase through Paddle, Stripe, PayPal, or BTCPayServer. You do not need to give us a reason, and no conditions apply. This guarantee covers every product we sell, including virtual servers, cloud servers, dedicated servers, and website hosting. Refunds are issued in full, including any taxes and payment fees charged on the order, and are returned to the original payment method used for the purchase. We process refund requests promptly, and funds are typically returned within 5 to 10 business days depending on your payment provider. Payments made through NOWPayments are excluded from this guarantee and are non-refundable, as cryptocurrency transactions made through NOWPayments cannot be reversed.How to Request a Refund
You can request a refund in either of the following ways:- Submit a cancellation request for the service from the client area and choose the cancellation type “Immediate.”
- Open a ticket in the “Refund Support” department at https://clients.advinservers.com and include your invoice number.
Refunds After 14 Days
After the 14-day window has passed, we still provide pro-rata refunds of any unused time back to your account credit balance. Submit an immediate cancellation request for the service, and the remaining days will be credited to your account. The full refund amount is shown on the cancellation page before you confirm.
Account credit can be spent on any service with us. See our Account Credit guide for details on refunding an account credit balance to an original payment method outside of the 14-day window.