Refund Policy
This is an overview of our policies governing refunds or returns of goods or services
Last Updated: July 10th, 2025
Requirements
In order to qualify for a return or refund under our 72 hour refund policy, your service must be elgible and you must pay with an elgible payment method.
Qualifying Services
We cannot provide refunds for dedicated servers, as they are often customized and require time to setup. In some cases, we can make exceptions depending on the dedicated server configuration. Please open a support ticket before purchase if you may be unsure about your dedicated server purchase and would like to have a refund period.
All orders for virtual servers (e.g., cloud servers) or for website hosting qualify under this policy. If you have another product, then please inform us over ticket and we can let you know if it is elgible.
Qualifying Payment Methods
Here is a complete list of payment methods that are elgible for refund under our refund policy:
| Payment Method | Notes | Refund Policy |
|---|---|---|
| PayPal | Legacy and Billing Agreements qualify | Qualifies for refunds |
| Stripe | Includes Alipay, Google Pay, etc. | Qualifies for refunds |
| Account Credit | Only refunded back to account credit | Qualifies for refunds |
The following does not qualify for refunds or returns:
| Payment Method | Notes | Refund Policy |
|---|---|---|
| Cryptocurrency | Does not qualify | |
| Bank Transfer | Does not qualify |
If your payment method is not included in the above-mentioned list, please contact us over tickets before ordering to see if your payment method qualifies.
TOS Violations
If we suspect that you have violated our Terms of Service or Acceptable Use Policies, we may not provide a refund. Additionally, we do not offer refunds for virtual machines suspected of being used for cryptocurrency projects.
Refunds
Within 72 hours (3 days) of placing an order, if you are unhappy with the products or services that you receive, we may be able to grant you with a refund as long as you paid with a qualifying payment method and have a qualifying service that is elgible for a refund.
Please submit a cancellation request with cancellation type “Immediate” within the first 72 hours. This will immediately terminate your service (meaning that all data will be lost) and it will refund the full amount to your account credit balance automatically.
If you require this refund to be returned to the original payment method, please open a ticket in the “Refund Support” department. Please provide us with the service name, hostname, and invoice number.
For example:
We will refund the full amount, including payment fees. However, please understand that this is a fair-use system. If we believe that you are abusing our money-back guarantee, we may cut your account from receiving more refunds. If this is the case, we will notify you upon your next refund. Because there are fees and support labor on our side associated with refunding it to the original payment method, we highly recommend keeping it as account balance if you are refunding servers often.
Refunds After 72 hours
After 72 hours, we are unable to refund you back to your original payment method. However, we provide pro-rata refunds back to your account credit balance. You can submit an immediate cancellation request for your service, and any remaining days that were left will be credited back to your account credit balance. The full refund amount will be shown on the cancellation page.
