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Overview

Account credit is a prepaid balance on your billing account. It is applied automatically toward invoices as your services renew, and it can be used to pay for new orders or upgrades at checkout. Credit reaches your account either by adding funds yourself, or by being issued to you by us, most commonly as a pro-rata refund when you cancel a service. See our Refund Policy for details.
You must have at least one current or previous service before you can add account credit. If you have never ordered from us, the Add Funds page will not be available to you. We enforce this requirement for anti-fraud reasons.

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Eligibility

To become eligible, place an order for any service and pay for it with a normal payment method rather than credit. Once that invoice is paid, the Add Funds page becomes available. A service you previously owned and have since cancelled also counts, so it does not need to still be active.

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Adding Funds

Log into the client area and navigate to Billing → Add Funds. Enter the amount you would like to deposit, choose a payment method, and submit the form. An invoice is generated for the deposit. Your balance is credited once that invoice is paid and the payment has cleared. Card and PayPal payments usually apply within a few minutes, cryptocurrency applies once the transaction confirms on-chain, and bank transfers can take several business days. Minimum and maximum deposit amounts, along with a cap on the total balance an account may hold, are shown on the Add Funds page. If a deposit is rejected for exceeding the maximum balance, pay down your existing invoices before depositing again.

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Using Account Credit

Credit is applied automatically to invoices generated after the funds are on your account. If your balance covers the invoice in full, it is marked as paid without charging your payment method. Otherwise the credit is applied first and the remainder is left due.
Invoices generated before you added credit are not paid automatically. Adding funds does not settle an existing invoice, and it will stay unpaid and continue toward suspension until you pay it yourself.
To settle an existing invoice, open it from Billing → My Invoices and submit the payment on that invoice so your credit balance is applied to it. Check for outstanding invoices immediately after depositing.

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Refunding Account Credit

Refunds are returned to the payment method used for the order, so a service paid for with account credit is refunded back to your credit balance under our Refund Policy. A balance you deposited directly is intended to be spent on services with us. Returning an unspent balance to your original payment method is handled case by case, so open a ticket if you need this. We recommend only depositing what you expect to spend over the course of your billing cycles.

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Frequently Asked Questions

Check that the invoice for your first order has been paid and that the order is no longer pending. If it is paid and the page is still unavailable, open a support ticket.
Yes. A cancelled or expired service still satisfies the requirement.
No. Your first order must be paid with another payment method.
No. Account credit is tied to the account it was deposited on.