Postpaid Billing

With postpaid billing you use resources first and pay later. Your postpaid teams share one monthly invoice. The team menu shows Owner (Postpaid) when the selected team is postpaid. Prepaid teams pay ahead instead.

How charges work

Part of an hour counts as a whole hour, with a minimum of one hour. Hourly rates are based on 672 hours per month. A resource kept all month reaches its monthly cap, and the invoice can show an adjustment line to keep the charge within it, plus a small rounding adjustment to whole cents. At a displayed rate of $0.01191 per hour, 10 billed hours cost $0.11910 before the invoice total is rounded. The general rules, including the cap and what keeps billing, are in How Billing Works.

Check your current charges

The dashboard shows MRC and Current Charges. Open the current postpaid invoice to see the items behind the total. It’s a draft while the month is in progress and changes as you use, upgrade or delete resources.

Pay the monthly invoice

Invoices are finalized on the 1st and due on the 7th (schedule). Totals below the minimum invoice amount are carried forward to a later month, not waived. The standard minimum is $5. Check your invoice for the amount due. Pay from “Invoices”. Available account credit is applied to postpaid invoices first, including credit added after the invoice was published. To charge your default saved method automatically, turn on Automatic Payments on the “Billing” page. See Invoices and Payments.

Credit limit

Your postpaid credit limit controls how much you can commit to spending. It isn’t account credit and isn’t a free balance. Open “Account” > “Resource Quotas” to see it, or “Account” > “Billing” where a monthly limit notice is shown. A purchase counts against the limit using:

• the monthly cost of resources you keep
• pending purchases
• this month’s charges for resources you’ve deleted
• one-time charges

So a small current invoice doesn’t mean the whole limit is free. Deleting a server frees its future monthly cost but not the hours already billed. Stopping it frees nothing. Other quotas, such as the number of floating IPs, are separate. See Resource Quotas.

Raise the limit

The limit is the higher of your starting allowance and the total of eligible top-ups credited to your account. Spending credit doesn’t reduce that total. With a $100 starting limit and $80 in eligible deposits, the limit stays $100. Add $50 more and the deposit total is $130, so the limit becomes $130, not $150. If staff set a fixed limit on your account, deposits don’t raise it. Open a ticket before adding funds.

Purchase holds

A purchase hold is different from a low limit or an overdue-invoice suspension. A staff hold blocks new orders, including in prepaid teams, but leaves existing services running. If a dated hold has ended, retry after its end time. Another restriction may still block the order. We email you when staff place or lift a hold. When you contact support, include the exact refusal message and what you were buying. Don’t keep retrying the order or adding funds to clear an unexplained hold.

Enable postpaid on an existing account

New accounts complete payment verification during account setup. This section is for older prepaid accounts. Existing teams and services stay prepaid until you move them.

Move a prepaid service

Unused paid time returns to account credit, prepaid renewals end, and hourly billing starts. You can move servers, paid floating IPs, snapshot storage, website hosting and licenses. Moving snapshot storage closes the prepaid storage and bills each snapshot separately.

Stop charges

Open the server, choose “Delete”, then click Cancel. Check the amount billed so far, select any floating IPs to cancel with it, and enter the server name to confirm. Postpaid servers are deleted immediately, since there’s no paid term to finish. Usage already incurred stays on the next invoice. For other resources, see Cancel Services and Stop Charges.

Overdue invoices

Pay by the due date. Under the standard schedule, in the month after the usage: After you pay, allow time for the payment to clear and the account to update. Payment can’t restore services that were already deleted. Open a ticket if payment has cleared but access hasn’t returned.