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Stopping a server, removing a saved card and turning off automatic payments don’t cancel a service. Use the service’s own cancellation control.

Cancel a server

1

Save your data

Copy anything you need somewhere independent of the server. Check the service name and IP too.
2

Open the Delete page

Open the virtual server, choose “Delete”, then click Cancel. Other services have their own cancellation or billing page.
3

Choose the timing

Prepaid servers can end at the end of the paid period or immediately. Postpaid servers are cancelled immediately. See prepaid and postpaid rules.
4

Confirm

Type the service name or address requested, confirm, then wait for the cancellation to finish and check the final status.
Immediate cancellation deletes the service and its data when it’s processed. It can’t be undone.

Resources that keep billing

Cancelling a server doesn’t cancel everything attached to it. The cancellation screen may offer floating IPs to cancel with it, so read the selection. Afterward, check what’s left.

Where a refund goes

Eligible unused prepaid time returns as account credit, not to your card, PayPal account or wallet. The cancellation dialog shows the credit before you submit. Postpaid cancellation stops future usage but doesn’t refund hours already used or remove the next invoice. The Refund Policy sets the terms and lists any original-payment refund exceptions. If you think one applies, open a ticket with the invoice number.

You bought the wrong server

If you need its data, check Upgrade or Change a Server Plan first. A supported change keeps the data, though a city change replaces the IP. If you want a clean replacement, cancel the unwanted server once it holds nothing you need, check the credit shown, then place the correct order. A new purchase doesn’t always get a full refund. For a duplicate order, compare names and IPs and cancel only the extra service. Two invoice records don’t prove two servers or two card charges. See Payment troubleshooting.

Change your mind

You can withdraw an end-of-period prepaid cancellation while the service still exists. Withdrawing it doesn’t necessarily restart automatic payments, so check them. Withdraw any separate floating IP cancellation too. If a service is already deleted, paying doesn’t restore its disks or guarantee its old IP. Contact support before paying an old invoice or reordering if the state is unclear.