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Open “Cloud” > “Virtual Servers” in the team where you ordered. Clear any filters and look for the pending order before you buy another server.

I paid but no server appeared

A top-up adds account credit. It doesn’t order a server. If you only topped up, order a server. If you did place an order, check the account, team and order reference. See Find Your Services. Keep the order reference for support.

Match the order state

A pending purchase can hold part of your postpaid limit, so it may block another order even though no server shows. See Credit limits and purchase holds.

A prepaid payment didn’t complete

Check whether the money became account credit, paid a different invoice, or is still waiting for confirmation. See Payment or Account Credit Not Showing. If a paid prepaid build fails, the price returns to account credit, not to your original payment method. If the amount or final status is unclear, ask support to check the order.

Cancel a pending order

Use the order’s row menu to cancel while the option is offered. Once the server exists, use its “Delete” page instead. A payment that’s still processing can block cancellation until it resolves. Don’t keep retrying an operation that says it needs review. Send support the order reference, the exact status or error, the payment or invoice reference and roughly when you ordered. Never send server passwords or full payment details.