Payment or Account Credit Not Showing

First work out what you paid. A top-up adds account credit, a service invoice pays for a service, and a payment can still be waiting for confirmation. Check “Account” > “Billing” for credit and top-ups, and “Invoices” for balances and status. Both show your own account, even when you’ve selected someone else’s team.

I added funds but my service invoice is unpaid

A top-up alone doesn’t settle an invoice, so confirm the invoice is marked paid. Eligible invoices may be paid from credit automatically, depending on your settings. See Account Credit.

I paid with cryptocurrency

Cryptocurrency payments, including NOWPayments, are only available to accounts created before November 10th, 2026. Newer accounts don’t see the option and can pay by card or PayPal. Compare the checkout instructions with your transaction. Don’t send extra funds blindly, reuse a one-time address, or pay again while a transfer is being checked. If the provider offers a way to complete an underpayment, follow that checkout’s instructions. If the transaction confirmed but the payment is missing, open a ticket with the invoice or top-up reference, transaction hash, asset, network, amount and time. A screenshot is less useful than the hash. We can’t guarantee recovery of a wrong asset or network.

My card or PayPal payment is pending

Finish any bank or provider approval step, then return to the invoice. Don’t retry while it’s processing. If the provider confirms success but the invoice is still unpaid, send support the invoice number, amount, time and the provider’s transaction reference. Never send a full card number, security code or password.

I see more invoices than payments

A top-up and a service purchase create separate records. If you pay $8 into account credit and then buy a server with it, one record is the top-up and the other is the service. Your card wasn’t charged twice. Compare line items, payment records and balance due. If your provider shows two completed charges for one purchase, send both transaction references to support. Leave automatic payment settings alone until the charges are identified.

A payment method is missing

Options depend on your account, the purchase and what’s currently available. Credit Card is the card option, whatever processor name you knew before. Wallets appear only when checkout offers them. Manage saved cards and PayPal accounts under Payment methods. An older recurring arrangement can still exist. If you’re charged unexpectedly, check the service’s billing details and send support the provider and transaction reference. Don’t create another subscription to fix a missing payment.

I work in another person’s team

The team owner pays for the team’s resources. Your credit can’t pay their invoices, and a team role doesn’t share their billing account. Ask the owner to pay, or arrange an eligible service transfer if you’re taking ownership.

The invoice is cancelled or the payment was disputed

A cancelled invoice may belong to an expired order or top-up. Don’t pay through an old link. Check the current order, or open a ticket if you need the service restored. If your bank or provider reversed or disputed a charge, reply on the existing ticket. A second payment doesn’t automatically remove an account hold.