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Sign in to the console with your existing email and password. Older client area customers normally use the same login. Don’t create a new account because a service is missing from the first screen.

Find a virtual server

1

Open the server list

Go to “Cloud” > “Virtual Servers”.
2

Pick the team

Choose the right team from the menu at the top of the sidebar. Servers are grouped by team.
3

Search

Clear the search box and filters, then search by server name, hostname or IP.
4

Open the server

The header shows the primary IP and the server’s state.
Virtual server list with names, primary addresses and due dates The IP is the address you use for SSH or Remote Desktop. Windows servers have no separate “RDP number”.

Find the server password

Use the password you set for that server, or the link we emailed if you had one generated. The console can’t show an existing password. If you’ve lost it, go to “Settings” > “Reset Password” and set a new one. The username is root on our Linux images and Administrator on Windows Server images. Your account email and console password don’t work as server credentials. See Connect to Your Server.

Find other services

Scroll down the Cloud sidebar to “Other Services”.
  • “Website Hosting” lists hosting accounts. Open one to reach its control panel.
  • “Licenses” lists software licenses.
  • “Dedicated Servers” sends you to the client area, since dedicated servers aren’t managed in the console yet.
See Hosting, Licenses and Dedicated Servers.

Find invoices and credit

Open “Account” > “Invoices” for invoices, or “Billing” for your credit balance and top-ups. Both show your own account, whichever team is selected. Team members don’t get access to the owner’s billing, and a top-up on one account doesn’t fund someone else’s team. See Payment or Account Credit Not Showing.

Still missing?

Check the email address on the original order, and whether the service was cancelled or deleted. If you can’t sign in, reset your password from the sign-in page. If you no longer have access to that email, open a support ticket for account recovery. Send the order or invoice number, the service name and the email you think owns it. Never send your password or full card details. Don’t order a replacement until you know what happened to the original.