Troubleshooting network speeds.
Host:
field at the top of the window. Then click Start
. Wait for a few minutes for the MTR, and once finished, click on Copy Text to clipboard
and submit it in a support ticket. This will allow us to diagnose any network problems along your traceroute and see where packet loss could potentially be occurring.
mtr
package. On Linux, it should be called mtr
or mtr-tiny
, and on MacOS it will be called mtr
(Homebrew is required).
On either operating system, run mtr <serverip>
, replacing <serverip>
with your actual server IP. Wait a few minutes and then copy the output to your clipboard.
speedtest
and check the result. Make sure that it is testing to a speedtest server local to your server, sometimes speedtest will default to a different country and/or region than your server is in, which can lead to inaccurate results. Once the speedtest is finished, please review the results and send it to our support if it is not matching expectations.
yabs.sh
benchmark script and report low throughput to some of the iperf3 destinations that this benchmark script uses. This is because some of the iperf3 servers can be overloaded or deprioritize our connections, hence why iperf3
results are typically not the most accurate.