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New accounts must finish verification before they can order their own services. Confirm your email, accept the agreements and complete the card or PayPal check. Verification doesn’t order a server or add credit.

Complete the payment check

1

Enter your billing details

Enter your billing name and address accurately.
2

Approve the check

Choose an offered payment method and complete any bank or PayPal approval.
3

Read the result

Return to the console and see which result below you got.
The amount shown is a temporary authorization hold, not a deposit. We release it after the check, but your bank decides when it leaves your statement. The checked method becomes your default payment method, and automatic payments are turned on. Check “Account” > “Billing” afterwards. See Automatic Payments.

What the result means

Waiting for review

A successful card check doesn’t always mean approval. Reviews can take up to 72 hours. Meanwhile you can use teams you’ve been invited to, but you can’t order your own services. Don’t repeat the payment check or open several tickets. If we ask for more information, reply to the existing ticket. If the review period has passed, contact support from that account.

Verification declined

  • If a date is shown, wait until then and click Verify Again when it appears.
  • If Verify Your Identity is offered, complete the secure photo ID and selfie check. Not every account gets this option.
  • If the decision is final and no identity option is offered, the account can’t apply again.
If an identity check says it’s processing, wait. If it asks for another attempt, follow the error shown. Don’t email identity documents unless support directs you to a specific channel. Creating another account doesn’t fix a declined or pending verification.

If something doesn’t work

  • No email code: check spam and the address shown, then click Resend Code. Changing the setup email invalidates the previous code.
  • Payment form won’t load: reload the page once. A load failure is not the same as a declined check.
  • No verification method available: follow the retry or Skip to Panel option. Skipping doesn’t approve purchases. You can return to verification from the sidebar.
  • VPN warning: registration can continue, but the payment check may need review. Follow the result instead of creating another account.
Prepaid customers who want postpaid use a separate process. See Enable postpaid on an existing account.