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Last Updated: August 22nd, 2026

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Overview

If we receive an abuse complaint related to your service, you must respond within 24 hours. If there is no response, the server will be suspended. If we detect suspicious activity on your account, we may suspend your account and all of its associated services immediately. This may include suspected fraudulent payments, multiple services generating abuse complaints, history of abuse or non-response, and other cases. We reserve the right to also cancel your services for suspicious activity. Please keep in mind that we have an agreement with our IP lenders to act within a certain time frame, and take action on abuse that may harm IP reputation. If you are running a service that may harm our IP reputation or may be prohibited, you need to open a support ticket and describe the use case so that we can give you clearance.

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Prohibited Activities

Any illegal activity, activity that may damage our infrastructure, impact other customers, or harm the reputation of our IP ranges or services is strictly prohibited. The following examples are activities which are strictly prohibited on our network:
  • Brute-force attacks
  • Distributed or Denial-of-Service (DDoS/DoS) attacks
  • IP spoofing
  • Phishing or fraudulent activity
  • Email spamming
  • Use of cracked or pirated software
  • Distributing copyrighted material without proper authorization
We further do not allow the below high-risk services from being hosted on our infrastructure:
  • Gambling websites
  • Pornography websites (unless with prior approval)
  • Financial services involving lending, investments, or forex
  • Paste sites and user-generated-content platforms with weak moderation
  • Pharmacy or prescription drug websites

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Resellers

If you are a reseller of our services and are expecting abuse complaints, then you must inform us over support ticket. We will add a note to your account and may provide additional time to respond to complaints and may take it into account when factoring our response to certain abuse. It is still your responsibility to monitor your customers. If there is a high amount of forbidden activity on your account, we may take action on the whole account. Please contact us for more information.

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Activities Requiring Approval

Some legal activities, such as operating a TOR exit node or conducting port scans, often generate abuse complaints and harm IP reputation. We may allow these activities in certain locations, but you must contact us and receive written approval before ordering. You are required to comply with the laws of both the United States and the country where your server is physically hosted. For example, if your service is located in Germany, you must adhere to both German and U.S. law. It is your responsibility to perform due diligence and ensure your usage is fully legal under all applicable jurisdictions.

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Changes to the Policy

We may amend this policy from time to time. It is your responsibility to check for changes in our privacy policy and make sure that you are up to date. We may send an email notice when major changes occur.