November 15th, 2026
Overview
Advin Services LLC is a hosting provider registered in the state of Delaware in the United States. This policy explains what information we collect about you, why we collect it, who we share it with, and how long we keep it. We do not sell your personal information, and we do not monitor the content you place on your server.Data We Collect
Information you give us. We collect the information you provide when you create an account, order a service, complete a payment, open a support ticket, or otherwise communicate with us. This typically includes your name, email address, billing address, phone number, company name, and the contents of your tickets and correspondence with us. Information collected automatically. We record the IP addresses you use to access your account and our website, along with browser type, browser language, request details, and timestamps. This is used to operate the site, investigate fraud, and troubleshoot problems. Service information. We record which services are assigned to you, the IP addresses allocated to them, provisioning history, and the actions taken on them through our panels. Usage and billing information. For postpaid services, we record when each service was created, changed, and deleted, and the hours it was billed for, so that we can calculate your monthly invoice. We also keep your credit limit, invoices, payment history, reminders we have sent you, and any holds, suspensions, or collection activity on your account. Payment information. Payments are processed by our payment providers. We do not store full card numbers on our systems. We do retain the transaction records, invoices, and identifiers our processors return to us. Payment verification information. When you verify a card or PayPal account, and when you enter a card on our site, we keep the result of the check and the details our processor returns about it. For cards, this includes the brand, last four digits, issuing country, card type, the results of security code, postcode, and 3-D Secure checks, a risk assessment from our processor, and a card fingerprint that lets us recognize the same card across accounts. We record cards that were declined as well as those that were accepted. For PayPal, this includes your PayPal payer ID and email address. Identity verification. Where we offer it, you may verify your identity with a photo of an identity document and a matching selfie. This check is carried out by Stripe Identity. We receive the result of the check, along with the name on the document and its issuing country. Device and connection information. To protect against fraud and against new accounts being opened to avoid an unpaid balance, our panel recognizes the browsers and devices used to access it. When you use our panel, we:- store a device identifier in a cookie and in your browser’s local storage, which we keep for up to five years;
- collect characteristics of your browser and device, such as its type and version, operating system, screen, language, time zone, installed fonts, and how it renders graphics and audio, and combine them into a fingerprint;
- detect whether you are using a private browsing window or an automated browser;
- record the public IP addresses your browser reports through WebRTC, which may differ from the address our website sees if you use a VPN or proxy; and
- look up each IP address you use to find its approximate location, network provider, and whether it belongs to a VPN, proxy, Tor exit node, or datacenter.
Use of the Data
We use your information to provide and bill for your services, to communicate with you about your account, to provide support, to investigate abuse and fraud, to maintain the security and stability of our network, and to meet our legal and accounting obligations. We also use it to:- calculate postpaid usage and issue your monthly invoices;
- decide whether to offer you postpaid billing and what credit limit to set;
- send you payment reminders and overdue notices;
- recognize accounts that belong to the same person or organization (“linked accounts”), for example by a shared card, PayPal account, device, or browser fingerprint, so that we can stop someone from opening a new account to avoid an unpaid balance or a ban; and
- collect overdue amounts, as described under Debt Collection.
Automated Checks
When you verify your account, we check your payment method, your connection, and your linked accounts automatically, and we may ask an automated scoring service for a fraud risk score. These checks can approve your account immediately or send it to a member of our staff for review. They do not deny an account by themselves: a person makes that decision. If your account is under review or was declined, you can contact us to ask about it. We employ industry standard techniques to protect against unauthorized access to the data we store about you. We do not share personally identifying information you have provided to us without your consent, unless:- Doing so is appropriate to carry out your own request
- We believe it is needed to enforce our legal agreements or that it is legally required
- We believe it is needed to detect, prevent, or address fraud, security, or technical issues
- We believe it is needed for a law enforcement request
- We believe it is needed to fight a chargeback
- It is needed to collect an overdue amount you owe us
Data Retention
How long we keep information depends on what it is. In general, we keep account and billing records indefinitely, and we keep operational data only for as long as it is useful to us. Account and billing records. Records held in our billing system (including your account details, contact information, invoices, payment and transaction records, service history, ticket transcripts, and account access logs) are retained indefinitely. We rely on these records for accounting, tax, fraud prevention, and dispute purposes, and we do not currently operate an automatic deletion schedule for them. Backups. Where backups were enabled on a service, backup data may continue to exist for a period of time after the service is deleted (usually a few days), and may then be removed at any point without notice. We do not guarantee that a backup of a deleted service still exists, and you should not rely on us being able to restore or produce one. Once a backup has been purged it cannot be recovered. Traffic records. We do not capture the contents of your traffic and we do not maintain packet captures. The traffic data available to us for an IP address is the set of remote IP addresses and autonomous systems (ASNs) it exchanged traffic with, and the volume of traffic to each. We do not record ports or payload. Where these records are collected they are kept for up to 14 days and then discarded. Collection is not guaranteed, and we may be unable to produce traffic records for a given IP address or time period. IP allocation records. We retain a permanent record of which customer an IPv4 address was assigned to and when. This is necessary for abuse handling, IP reputation management, and our obligations to the parties we lease address space from. We do not retain historical allocation records for IPv6 assignments. Website request logs. Our website is served through Cloudflare, which logs requests made to it, including IP address, user agent, and request metadata. Cloudflare retains these logs for 30 days. Deleted services. When a service is destroyed, the data on its disks is removed as part of reclaiming the underlying storage. The account and billing records relating to that service remain under the retention rules described above. Fraud prevention records. Device identifiers, browser fingerprints, the IP addresses linked to your account, payment verification results, card fingerprints, identity verification results, and linked account records are kept for as long as your account exists, and afterwards for as long as we need them to prevent fraud and to recognize accounts opened to avoid an unpaid balance or a ban. Unpaid balances. While you owe us money, we keep all the information we need to recover it, including after your account or services are closed, until the debt is settled or can no longer be pursued.Sharing of Data
Payment processors. We offer payment options such as Tebex, PayPal, Stripe, BitPay, and NowPayments. Your personal information, such as your full name or email address, may be sent to these services in order to complete and validate your payment. You are responsible for reading and understanding those third party services’ privacy policies before using them to pay. Login providers. We also offer login buttons provided by services such as Google. Your use of these third party services is entirely optional. We are not responsible for the privacy policies or practices of these services. Identity verification. Identity checks are carried out by Stripe Identity, which processes the images of your identity document and selfie. Stripe’s handling of this data is described in its privacy policy. Fraud prevention providers. We send the IP addresses you use to IPinfo to find their location, network provider, and connection type. Your browser contacts a Cloudflare STUN server so that we can see the public IP addresses it reports. AI service providers. Information from your support tickets and from your conversations with our AI assistant is sent to Anthropic and processed by its Claude AI models, to answer you and to help us improve our support responses. Anthropic’s handling of this data is described in its privacy policy. You can turn off AI features for your account under “Account” > “Accessibility”. OpenAI. We use OpenAI’s Decisions API to help us review accounts and keep our services secure. We send it a limited summary of information about your account. We never send your name, street address, full email address, IP address, or card number to OpenAI. OpenAI’s handling of this data is described in its privacy policy. Collection agencies and legal advisers. If you have an overdue balance, we may share information with collection agencies, attorneys, and courts, as described under Debt Collection. Infrastructure and upstream providers. We use Cloudflare in front of our website, and we operate in facilities and on address space provided by third parties. Where an abuse complaint, a legal request, or an IP reputation issue requires it, we may share the information necessary to respond with the relevant datacenter, IP lender, or upstream network.Chargebacks
Upon receipt of a chargeback, we reserve the right to send any information about you to our payment processor in order to fight the chargeback.Debt Collection
If you owe us an amount that is overdue, we may refer the debt to a third-party collection agency, assign or sell it to a third party, or pursue it through legal proceedings, as described in our Terms of Service. To do so, we may share:- your name, company name, email address, phone number, and billing address;
- the invoices and amounts owed, along with your payment history;
- records of the services and usage the debt is for, and the reminders and notices we sent you; and
- your correspondence with us about the debt.