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Last Updated: August 22nd, 2026

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Overview

Advin Services LLC is a hosting provider registered in the state of Delaware in the United States. This policy explains what information we collect about you, why we collect it, who we share it with, and how long we keep it. We do not sell your personal information, and we do not monitor the content you place on your server.

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Data We Collect

Information you give us. We collect the information you provide when you create an account, order a service, complete a payment, open a support ticket, or otherwise communicate with us. This typically includes your name, email address, billing address, phone number, company name, and the contents of your tickets and correspondence with us. Information collected automatically. We record the IP addresses you use to access your account and our website, along with browser type, browser language, request details, and timestamps. This is used to operate the site, investigate fraud, and troubleshoot problems. Service information. We record which services are assigned to you, the IP addresses allocated to them, provisioning history, and the actions taken on them through our panels. Payment information. Payments are processed by our payment providers. We do not store full card numbers on our systems. We do retain the transaction records, invoices, and identifiers our processors return to us. Cookies. We use cookies to keep you signed in and to remember your preferences. For general information on cookies, see “What Are Cookies”.

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Use of the Data

We use your information to provide and bill for your services, to communicate with you about your account, to provide support, to investigate abuse and fraud, to maintain the security and stability of our network, and to meet our legal and accounting obligations. We employ industry standard techniques to protect against unauthorized access to the data we store about you. We do not share personally identifying information you have provided to us without your consent, unless:
  • Doing so is appropriate to carry out your own request
  • We believe it is needed to enforce our legal agreements or that it is legally required
  • We believe it is needed to detect, prevent, or address fraud, security, or technical issues
  • We believe it is needed for a law enforcement request
  • We believe it is needed to fight a chargeback

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Data Retention

How long we keep information depends on what it is. In general, we keep account and billing records indefinitely, and we keep operational data only for as long as it is useful to us. Account and billing records. Records held in our billing system (including your account details, contact information, invoices, payment and transaction records, service history, ticket transcripts, and account access logs) are retained indefinitely. We rely on these records for accounting, tax, fraud prevention, and dispute purposes, and we do not currently operate an automatic deletion schedule for them. Backups. Where backups were enabled on a service, backup data may continue to exist for a period of time after the service is deleted (usually a few days), and may then be removed at any point without notice. We do not guarantee that a backup of a deleted service still exists, and you should not rely on us being able to restore or produce one. Once a backup has been purged it cannot be recovered. Traffic records. We do not capture the contents of your traffic and we do not maintain packet captures. The traffic data available to us for an IP address is the set of remote IP addresses and autonomous systems (ASNs) it exchanged traffic with, and the volume of traffic to each. We do not record ports or payload. Where these records are collected they are kept for up to 14 days and then discarded. Collection is not guaranteed, and we may be unable to produce traffic records for a given IP address or time period. IP allocation records. We retain a permanent record of which customer an IPv4 address was assigned to and when. This is necessary for abuse handling, IP reputation management, and our obligations to the parties we lease address space from. We do not retain historical allocation records for IPv6 assignments. Website request logs. Our website is served through Cloudflare, which logs requests made to it, including IP address, user agent, and request metadata. Cloudflare retains these logs for 30 days. Deleted services. When a service is destroyed, the data on its disks is removed as part of reclaiming the underlying storage. The account and billing records relating to that service remain under the retention rules described above.

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Sharing of Data

Payment processors. We offer payment options such as Tebex, PayPal, Stripe, BitPay, and NowPayments. Your personal information, such as your full name or email address, may be sent to these services in order to complete and validate your payment. You are responsible for reading and understanding those third party services’ privacy policies before using them to pay. Login providers. We also offer login buttons provided by services such as Google. Your use of these third party services is entirely optional. We are not responsible for the privacy policies or practices of these services. Infrastructure and upstream providers. We use Cloudflare in front of our website, and we operate in facilities and on address space provided by third parties. Where an abuse complaint, a legal request, or an IP reputation issue requires it, we may share the information necessary to respond with the relevant datacenter, IP lender, or upstream network.

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Chargebacks

Upon receipt of a chargeback, we reserve the right to send any information about you to our payment processor in order to fight the chargeback. Upon receipt of a legal complaint, court order, or request from a law enforcement agency, we reserve the right to disclose the information we hold in order to comply. This may include personally identifying information. We generally comply with law enforcement in the United States and in the country where the service in question is physically hosted. Details on how such requests should be submitted, and what we are able to produce, are set out in our Law Enforcement Requests policy.

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Your Choices and Data Deletion

You can view and correct most of your account information from the client area at any time. If you would like your information removed, please open a ticket. We will remove as much information as we reasonably can within 30 business days and will tell you what we are unable to remove. As described above, we retain billing, transaction, and IPv4 allocation records, and we are generally unable to delete these. They are needed to meet our accounting and legal obligations, to handle abuse and chargebacks, and to protect against fraud. Deleting your account does not by itself erase these records. Depending on where you are located, you may have additional rights over your personal information, including rights of access, correction, and erasure. Open a ticket and we will work with you on your request.

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Security

We take reasonable steps to protect personally identifiable information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure, and we cannot guarantee the security of information transmitted to or stored on our systems. On unmanaged services, the security of the data on your server is your responsibility. We do not hold your encryption keys, and we cannot read the contents of an encrypted disk.

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About Children

The Website is not intended for children under the age of 13. We do not knowingly collect personally identifiable information via the Website from visitors in this age group.

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Changes to the Policy

We may amend this policy from time to time. It is your responsibility to check for changes in our privacy policy and make sure that you are up to date. We may send an email notice when major changes occur.